Remote Support Software for Mobile Devices

Multi-Platform Remote Mobile Device Support

Support any mobile device.

Whether users are running an iOS or an Android mobile device, you can provide the remote technical support they need with all the features of our remote mobile support software, Rescue.

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Mobile Screen Sharing

See the issue firsthand.

Get a live view of your end user's iPhone or Android mobile screen from anywhere, to see exactly what they're seeing. Key mobile device diagnostics help you pinpoint the problem so you can guide the user through solutions.

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Click2Fix

Fix problems with one click.

Quickly identify and address common mobile device issues on iPhone and Android from one central dashboard without the need to navigate the end user's device.

Available for Android.

Remote Control & View

Take over your end user’s device to perform tasks as if you were there in-person, or view their device to see what they see. And even browse side-by-side in the same window.

Remote Control Available for Android. Remote View Available for Android and iOS.

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Device Configuration

Save time in your mobile support session by pushing quick configurations, such as email, network and Wi-Fi settings, passcode requirements, restrictions, and web shortcuts.

Available for Android and iOS (limited).

System Information

Pull diagnostic information from the mobile device for easier troubleshooting.

Available for Android and iOS.

Annotate

Show them what's going on.

Pinpoint exactly what users need to change in the app to easily guide them through solving problems on their own.

Available for Android.

Mobile Chat

Communicate as you solve.

Communicate simply and transparently during a mobile support session while accessing the functionality you need to resolve issues fast, including:

Device, network, and email configuration
System diagnostics
and more...