LogMeIn Rescue Features

With LogMeIn Rescue, IT teams can keep customers and employees up and running without the need for pre-installed software.
Use a single remote support tool to service PCs, Macs or smartphones on demand anywhere, 24/7, as if you were sitting in front of them.

Support Tools for Technicians

Give your support representatives easy and secure ways to support PCs, Macs and smartphones – and resolve more issues faster.
•   Unattended Access  [+]
•   Multi-Platform Remote Control  [+]
•   Smartphone Support  [+]
•   Rescue Desktop App  [+]
•   Web-based Technician Console  [+]
•   Remote Diagnostics  [+]
•   Instant Chat  [+]
•   Drag and Drop File Transfer  [+]
•   Reboot and Reconnect  [+]
•   Mobile Device Configuration  [+]
•   Support Session History  [+]
•   Technician Screen Sharing  [+]
•   Multi-Session Handling  [+]
•   Multi-Monitor Navigation  [+]
•   Log-In as Administrator  [+]
•   Communication Tools  [+]
•   Integrated Content Portal  [+]

Collaboration Tools

Give technicians and managers simple ways to work together to solve more problems on the first call.
•   Internal Technician Collaboration  [+]
•   External Technician Collaboration  [+]
•   Session Transfer  [+]

Tools for Managers

Give helpdesk and IT managers easy-to-use training tools and visibility into support interactions to help build a productive and cost-effective helpdesk that’s focused on customer satisfaction and results.
•   Technician and Administrator Management  [+]
•   Predefined Support Channels  [+]
•   Support Session Recording  [+]
•   Technician Monitoring  [+]
•   Customer Surveys  [+]
•   Technician and Customer Satisfaction Reporting  [+]
•   "Working Hours" Scheduling  [+]
•   Administration Center  [+]

Efficient Session Management and Queuing

Route support calls to the right technicians and make it simple for customers to request support.
•   Multiple Connection Methods  [+]
•   Auto-routing  [+]
•   Session Queuing  [+]
•   Session Transfer  [+]
•   Alerts  [+]
•   Missed Session Reports  [+]

Customization

Customize your remote support to deliver a unique customer experience and enhance your service brand.
•   Instant Chat as a hosted solution  [+]
•   Calling Card Desktop Icon  [+]
•   Custom Support Channels  [+]
•   Custom Chat Window  [+]
•   Display Estimated Waiting Time on Rescue Applet  [+]
•   Code Web Page Integration  [+]
•   Windows Mobile Branding  [+]
•   Helpdesk Software Integration  [+]

Fast Time-to-Connect

Ultra-fast remote control of PCs and Macs with patent-pending, point-to-point technology handoff; the architecture behind Rescue provides high levels of scalability, reliability and ease of use.
•   Connect in 20 seconds  [+]
•   Instant Chat  [+]
•   Advance Connection Notice  [+]
•   Easy–to-Use Customer Applet  [+]
•   Support for Low-Bandwidth Users  [+]

System Requirements

For the remote devices that you will support:
•   Windows 8.1, 8, 7, Vista, XP, Server 2003 & Server 2008 (all including 64-bit); Windows 98, ME and 2000
•   Apple Macintosh OS X 10.9 (Mavericks), 10.4 (Tiger), 10.5 (Leopard), 10.6 (SnowLeopard), 10.7 (Lion) and 10.8 (MountainLion)
•   Broadband connectivity to the Internet (i.e., T1, cable modem, ISDN, or DSL)
For the mobile devices that you will support:
•   Android OS 2.2 and newer [+]
•   iOS (remote control not avail)
•   BlackBerry OS v4.2.3, 5.x, 6.x, 7.x
•   Windows Mobile OS 5, 6, 6.1, 6.5
•   Symbian OS v9.0 and newer (UIQ)
•   Symbian OS v7.0 and newer (S60)
•   Symbian^3
For the local computers you will use to support remote PCs:
Browser version:
•   Windows 8.1, 8, 7, Vista, XP, Server 2003 or Server 2008 (all including 64-bit)
•   Internet Explorer or Firefox
•   Broadband connectivity to the Internet (i.e., T1, cable modem, ISDN, or DSL)
Standalone version:
•   Windows 8.1, 8, 7, Vista (all including 64-bit); XP
•   Broadband connectivity to the Internet (i.e., T1, cable modem, ISDN, or DSL)
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