Hardware / Software Vendors

Software and hardware vendors lure new customers with innovative product features and value but they keep customers with outstanding service. Slow connect times and hard-to-navigate support channels can negatively affect customer satisfaction, Net Promoter™ scores and customer renewal rates. LogMeIn Rescue integrates web chat, remote control, and collaboration to help technicians connect with customers in seconds.
Meet today’s top customer support challenges head-on with LogMeIn Rescue:
  • Reduce inbound call volume and allow technicians to multi-task and service more customers simultaneously
  • Enable technicians to collaborate, using a robust support tool-set to drive first call resolution (FCR) with fewer escalations, repeat calls or expensive callbacks
  • Eliminate pre- and post-session technician tasks by integrating Rescue with third party or homegrown helpdesk software solutions such as SalesForce.com or Zendesk
Learn how to identify some key ways to ensure customer service stays at the center of everything that the Service Desk does.