Columns of Generated Reports
Session Report (Report area: 0)
Session reports have the following columns:
Report column name | Data type | Data length |
---|---|---|
Start Time | DateTime | unspecified |
End Time | DateTime | unspecified |
Last Action Time | DateTime | unspecified |
Technician Name | String | 128 characters |
Technician ID | Integer | unspecified |
Session ID | Integer | unspecified |
Session Type | String | 100 characters |
Status | String | 64 characters |
[Defined name for the name field] | String | 128 characters |
[Defined name for the custom field 1..5] | String | 64 characters |
Tracking ID | String | 256 characters |
Customer IP | Integer | 15 characters |
Device ID | String | 128 characters |
Incident Tools Used | String | 128 characters |
Resolved Unresolved | String | Possible values are:
|
Channel ID | Integer | unspecified |
Channel Name | String | 128 characters |
Calling Card | String | 64 characters |
Connecting Time | DateTime | unspecified |
Waiting Time | DateTime | unspecified |
Total Time | DateTime | unspecified |
Active Time | DateTime | unspecified |
Work Time | DateTime | unspecified |
Hold Time | DateTime | unspecified |
Transfer Time | DateTime | unspecified |
Rebooting Time | DateTime | unspecified |
Reconnecting Time | DateTime | unspecified |
Platform | String | 20 characters |
Technician Email | String | 128 characters |
Browser Type | String | unspecified |
Customer Survey Report (Report area: 1)
The customer survey report contains the following columns:
Report column name | Data type | Data length |
---|---|---|
Source | String | 128 characters |
Session ID | Integer | unspecified |
Date | DateTime | unspecified |
Name | String | 128 characters |
[Defined questions for the survey] | String | 128 characters |
Technician Name | String | 128 characters |
Technician ID | Integer | unspecified |
Technician Email | String | 128 characters |
Login Report (Report area: 2)
Login reports have the following columns:
Report column name | Data type | Data length |
---|---|---|
Login Date | DateTime | unspecified |
Name | String | 128 characters |
User ID | Integer | unspecified |
String | 128 characters | |
Start Time | DateTime | unspecified |
End Time | DateTime | unspecified |
Total Login Time | DateTime | unspecified |
IP Address | String | 15 characters |
Busy Time | DateTime | unspecified |
Away Time | DateTime | unspecified |
Idle Time | DateTime | unspecified |
Missed Sessions Report (Report area: 3)
The missed sessions report has the following columns:
Report column name | Data type | Data length |
---|---|---|
Start Time | DateTime | unspecified |
End Time | DateTime | unspecified |
Total Time | DateTime | unspecified |
Session ID | Integer | unspecified |
Session Type | String | 100 characters |
Status | String | 64 characters |
[Defined name for the name field] | String | 128 characters |
[Defined name for the custom field 1..5] | String | 128 characters |
Tracking ID | String | 256 characters |
Customer IP | String | 15 characters |
Private Session | String | 128 characters |
Channel | String | 64 characters |
Technician Group | String | 128 characters |
Performance Report (Report area: 4)
The performance report contains the following columns:
Report column name | Data type | Data length |
---|---|---|
Technician Name | String | 128 characters |
Technician ID | Integer | unspecified |
Technician Email | String | 128 characters |
Total Login Time | DateTime | unspecified |
Number of Sessions | Integer | unspecified |
Number of Sessions per Hour | String | 128 characters |
Avg Pick-up Speed | DateTime | unspecified |
Avg Duration | DateTime | unspecified |
Average Work Time | DateTime | unspecified |
Longest Session | DateTime | unspecified |
Total Active Time | DateTime | unspecified |
Total Work Time | DateTime | unspecified |
Chat Log Report (Report area: 5)
The chat log report contains the following columns:
Report column name | Data type | Data length |
---|---|---|
Start Time | DateTime | unspecified |
End Time | DateTime | unspecified |
Total Time | DateTime | unspecified |
Session ID | Integer | unspecified |
[Defined name for the name field] | String | 128 characters |
Technician Name | String | 128 characters |
Technician ID | Integer | unspecified |
Technician Email | String | 128 characters |
Chatlog | String | 2048 characters |
Notes | String | 1024 characters |
Custom Fields Report (Report area: 6)
The custom fields report contains the following columns:
Report column name | Data type | Data length |
---|---|---|
Start Time | DateTime | unspecified |
End Time | DateTime | unspecified |
Total Time | DateTime | unspecified |
Session ID | Integer | unspecified |
[Defined name for the name field] | String | 128 characters |
[Defined name for the custom field 1..5] | String | 64 characters |
Tracking ID | String | 256 characters |
Technician Name | String | 128 characters |
Technician ID | Integer | unspecified |
Technician Email | String | 128 characters |
Transferred Sessions Report (Report area: 7)
The transferred sessions report contains the following columns:
Report column name | Data type | Data length |
---|---|---|
Session ID | Integer | unspecified |
Time of Transfer | DateTime | unspecified |
[Defined name for the name field] | String | 128 characters |
Transferred by | String | 128 characters |
Transferred from | String | 128 characters |
Transferred to | String | 128 characters |
Transfer Comment | String | 128 characters |
Time in Transfer | DateTime | unspecified |
Technician Survey Report (Report area: 8)
The technician survey report contains the following columns:
Report column name | Data type | Data length |
---|---|---|
Source | String | 128 characters |
Session ID | Integer | unspecified |
Date | DateTime | unspecified |
[Defined name for the name field] | String | 128 characters |
[Defined questions for the survey] | String | 128 characters |
Technician Name | String | 128 characters |
Technician ID | Integer | unspecified |
Technician Email | String | 128 characters |
Collaboration Chatlog Report (Report area: 9)
The collaboration chatlog report contains the following columns:
Report column name | Data type | Data length |
---|---|---|
Start Time | DateTime | unspecified |
End Time | DateTime | unspecified |
Total Time | DateTime | unspecified |
Session ID | Integer | unspecified |
[Defined name for the name field] | String | 128 characters |
Technician Name | String | 128 characters |
Technician ID | Integer | unspecified |
Technician Email | String | 128 characters |
Chat Log | String | 2048 characters |
Failed Sessions Report (Report area: 10)
The failed sessions report contains the following columns:
Report column name | Data type | Data length |
---|---|---|
Start Time | DateTime | unspecified |
Session ID | Integer | unspecified |
Session Type | String | 100 characters |
Status | String | 64 characters |
[Defined name for the name field] | String | 128 characters |
[Defined name for the custom field 1..5] | String | 128 characters |
Customer IP | String | 15 characters |
Private Session | String | 128 characters |
Channel | String | 64 characters |
Customer Survey Issuance Report (Report area: 12)
The customer survey issuance report contains the following columns:
Report column name | Data type | Data length |
---|---|---|
Source | String | 128 characters |
Session ID | Integer | unspecified |
Date | DateTime | unspecified |
[Name] | String | 128 characters |
Technician Name | String | 128 characters |
Technician ID | Integer | unspecified |
Technician Email | String | 128 characters |
Survey issued by closing technician | String | 3 characters |
External Technician Session Report (Report area 13)
The external technician session report contains the following columns:
Report column name | Data type | Data length |
---|---|---|
Start Time | DateTime | unspecified |
End Time | DateTime | unspecified |
Last Action Time | DateTime | unspecified |
External Technician Name | String | 128 characters |
External Technician Email | String | 128 characters |
Inviter's Name | String | 128 characters |
Inviter's ID | String | 128 characters |
Inviter's Email | String | 128 characters |
Session ID | Integer | unspecified |
Session Type | String | 100 characters |
Status | String | 64 characters |
[Name] | String | 128 characters |
[Custom Fields] | String | 64 characters |
Tracking ID | String | 256 characters |
Customer IP | String | 15 characters |
Device ID | String | 128 characters |
Incident Tool Used | String | 128 characters |
Channel ID | Integer | unspecified |
Channel Name | String | 64 characters |
Waiting Time | DateTime | unspecified |
Total Time | DateTime | unspecified |
Active Time | DateTime | unspecified |
Work Time | DateTime | unspecified |
Hold Time | DateTime | unspecified |
Rebooting Time | DateTime | unspecified |
Reconnecting Time | DateTime | unspecified |
Platform | String | 20 characters |
Browser Type | String | unspecified |
Rebooting/Reconnecting Report (Report area 15)
The rebooting/reconnecting report contains the following columns:
Report column name | Data type | Data length |
---|---|---|
Session ID | Integer | unspecified |
[Custom Fields] | String | 64 characters |
Technician Name | String | 128 characters |
Technician ID | Integer | unspecified |
Technician Email | String | 128 characters |
Channel ID | Integer | unspecified |
Channel Name | String | 64 characters |
Technician Group | String | 128 characters |
Start Time | DateTime | unspecified |
End Time | DateTime | unspecified |
Last Action Time | DateTime | unspecified |
Event type | String | unspecified |
Rebooting/Reconnecting Start Time | DateTime | unspecified |
Rebooting/Reconnecting End Time | DateTime | unspecified |
Transferred Sessions - Extended Report (Report area 16)
The transferred sessions - extended report contains the following columns:
Report column name | Data type | Data length |
---|---|---|
Session ID | Integer | unspecified |
Time of Transfer | DateTime | unspecified |
Waiting Time | DateTime | unspecified |
[Defined name for the name field] | String | 128 characters |
Transferred by - Technician ID | Integer | unspecified |
Transferred by | String | 128 characters |
Transferred from - Technician/Channel ID | Integer | unspecified |
Transferred from | String | 128 characters |
Transferred to - Technician/Channel ID | Integer | unspecified |
Transferred to | String | 128 characters |
Transfer Comment | String | 128 characters |
Time in Transfer | DateTime | unspecified |
Transferred from - Technician Group ID | Integer | unspecified |
Technician from - Technician Group | String | 128 characters |
Transferred to - Technician Group ID | Integer | unspecified |
Technician to - Technician Group | String | 128 characters |
Chatlog | String | unspecified |
Failed Sessions - Extended Report (Report area 17)
The failed sessions - extended report contains the following columns:
Report column name | Data type | Data length |
---|---|---|
Start Time | DateTime | unspecified |
Session ID | Integer | unspecified |
Session Type | String | 100 characters |
Status | String | 64 characters |
[Defined name for the name field] | String | 128 characters |
[Defined name for the custom field 1..5] | String | 128 characters |
Customer IP | String | 15 characters |
Private Session Technician Name | String | 128 characters |
Channel | String | 64 characters |
Technician Email | String | 128 characters |
Technician Group ID | Integer | unspecified |
Technician Group | String | 128 characters |
Audit report (Report area 18)
The audit report contains the following columns
Report column name | Data type | Data length |
---|---|---|
Requested by | String | 128 characters |
Entity type | String | 128 characters |
Entity ID | Integer | unspecified |
Entity name | String | 256 characters |
Change type | String | 128 characters |
Last changed | DateTime | unspecified |
Section | String | unspecified |
Field | String | unspecified |
Old Value | String | unspecified |
Old Action | String | unspecified |
New Value | String | unspecified |
New Action | String | unspecified |