The following operations are supported. For a formal definition, please review the Service Description.

• assignChannel
  Assigns a channel
• cancelAction
  Cancels the requested action performed by the administrator. Restores the session to its previous state.
• changeCustomFieldValues
  Sets the specified custom field's value for the given session
• closeSession
  Closes the selected session
• createGroup
  Creates a new node of group
• createUser
  Creates a new node of user
• createUsers
  Create Person nodes
• deleteNode
  Deletes a node from the hierarchy
• generateEmailText
  Retrieves the standard email text for the customer
• getAccount
  Retrieves the properties of the currently logged-in user and his account
• getAccount_v2
  Retrieves the properties of the currently logged-in user and his account
• getChat
  Retrieves the chat log of any specific session of the currently logged-in user
• getCurrentUser
  Gets informations of the current user
• getDateFormat
  Retrieves the format of the Date for reporting
• getDelimiter
  Retrieves the delimiter character sequence for text-based output
• getGroup
  Gets informations of a node of group type
• getGroup_v2
  Gets informations of a node of group type
• getGroup_v3
  Gets informations of a node of group type
• getHierarchy
  Retrieves the hierarchy of the currently logged-in account
• getHierarchy_v2
  Retrieves the hierarchy of the currently logged-in account
• getNote
  Retrieves the notes of any specific session of the currently logged-in user
• getOutput
  Retrieves the output type for reporting
• getReport
  Retrieves the report based on the previously set parameters
• getReportArea
  Retrieves the report area
• getReportArea_v2
  Retrieves the report area
• getReportArea_v3
  Retrieves the report area
• getReportArea_v4
  Retrieves the report area
• getReportArea_v5
  Retrieves the report area
• getReportArea_v6
  Retrieves the report area
• getReportArea_v7
  Retrieves the report area
• getReportArea_v8
  Retrieves the report area
• getReportArea_v9
  Retrieves the report area
• getReportDate
  Retrieves the start & end date range of future reports
• getReportDate_v2
  Retrieves the start & end date and time range of future reports
• getReportTime
  Retrieves the daily time range of future reports
• getReportType
  Retrieves the type for reporting
• getReport_v2
  Retrieves the report based on the previously set parameters
• getSession
  Retrieves the current sessions of any hierarchy node
• getSession_V2
  Retrieves the current sessions of any hierarchy node
• getSession_V3
  Retrieves the current sessions of any hierarchy node
• getTimezone
  Retrieves the deviation, in minutes, from UTC for reporting
• getUser
  Gets informations of a node of user type
• getUser_v2
  Gets informations of a node of user type
• getUser_v3
  Gets informations of a node of user type
• holdSession
  Puts the selected session on hold
• isAnyTechAvailableOnChannel
  Returns whether a channel has technicians online or not
• login
  Authenticates the user
• logout
  Logs out the currently logged-in user
• moveNode
  Moves a node in the hierarchy to be a child of a target node
• requestAuthCode
  Generates an authentication code
• requestAuthCodeSSO
  Generates an authentication code for SSO
• requestInvitationLink
  Generates a session invitation link and sets the custom fields related to a newly generated session. Pincode will be zero (left) padded.
• requestLensPINCode
  Generates a Rescue Lens PIN code and sets the custom fields related to a newly generated session
• requestLensPINCodeV2
  Generates a Rescue Lens PIN code and sets the custom fields related to a newly generated session. Pincode will be zero (left) padded.
• requestLensPINCodeV3
  Generates a Rescue Lens PIN code and sets the custom fields related to a newly generated session. Pincode will be zero (left) padded. Sends an invitation SMS to the phone number provided.
• requestLensPINCodeV4
  Generates a Rescue Lens PIN code and sets the custom fields related to a newly generated session. Pincode will be zero (left) padded. Sends an invitation SMS to the phone number provided.
• requestPINCode
  Generates a PIN code and sets the custom fields related to a newly generated session
• requestPINCodeV2
  Generates a PIN code and sets the custom fields related to a newly generated session. Pincode will be zero (left) padded.
• requestPINCodeV3
  Generates a PIN code and sets the custom fields related to a newly generated session. Pincode will be zero (left) padded.
• setDateFormat
  Sets the format of the Date for reporting
• setDelimiter
  Sets the delimiter character sequence for text-based output
• setGroup
  Updates a Group node
• setGroup_v2
  Updates a Group node
• setGroup_v3
  Updates a Group node
• setOutput
  Sets the output type for reporting
• setReportArea
  Sets the report area
• setReportArea_v2
  Sets the report area
• setReportArea_v3
  Sets the report area
• setReportArea_v4
  Sets the report area
• setReportArea_v5
  Sets the report area
• setReportArea_v6
  Sets the report area
• setReportArea_v7
  Sets the report area
• setReportArea_v8
  Sets the report area
• setReportArea_v9
  Sets the report area
• setReportDate
  Sets the start & end date range of future reports
• setReportDate_v2
  Sets the start & end date range of future reports
• setReportTime
  Sets the daily time range of future reports
• setReportType
  Sets the report type
• setTimezone
  Sets the deviation, in minutes, from UTC for reporting
• setUser
  Updates a Person node
• setUserStatus_v7_1
  Updates a technician's status
• setUser_v2
  Updates a Person node
• startSession
  Starts the selected session
• transferSession
  Transfers the selected session
• unassignChannel
  Unassigns a channel