TechnicianConsole Web Service

TechnicianConsole

Click here for a complete list of operations.

closeCustomer_v7_4

Test

The test form is only available for requests from the local machine.

SOAP 1.1

The following is a sample SOAP 1.1 request and response. The placeholders shown need to be replaced with actual values.

POST /WebServices/TechnicianConsole.asmx HTTP/1.1
Host: secure.logmeinrescue.com
Content-Type: text/xml; charset=utf-8
Content-Length: length
SOAPAction: "http://microsoft.com/webservices/closeCustomer_v7_4"

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <closeCustomer_v7_4 xmlns="http://microsoft.com/webservices/">
      <iCustomerSession>int</iCustomerSession>
      <bStatus>Unknown or ProblemSolved or ProblemNotSolved or ProblemNotSolved_TechDidntHaveClue or ProblemNotSolved_ClientDisconnected or ProblemNotSolved_TechConsoleDisconnected or ProblemNotSolved_IdleTimeOut</bStatus>
      <sComment>string</sComment>
      <oSessionWorkData>
        <iToolsUsed>int</iToolsUsed>
        <sChatLog>string</sChatLog>
        <iWorkTime>int</iWorkTime>
        <iLastActionTime>int</iLastActionTime>
        <iTransmittedData>int</iTransmittedData>
        <iLastManualChatTime>int</iLastManualChatTime>
      </oSessionWorkData>
      <tsQuestion>
        <TechnicianSurveyQuestion>
          <iTCQuestionID>int</iTCQuestionID>
          <iTCAnswerID>int</iTCAnswerID>
          <sTCOpenAnswer>string</sTCOpenAnswer>
        </TechnicianSurveyQuestion>
        <TechnicianSurveyQuestion>
          <iTCQuestionID>int</iTCQuestionID>
          <iTCAnswerID>int</iTCAnswerID>
          <sTCOpenAnswer>string</sTCOpenAnswer>
        </TechnicianSurveyQuestion>
      </tsQuestion>
      <bNeedSessionDetails>boolean</bNeedSessionDetails>
    </closeCustomer_v7_4>
  </soap:Body>
</soap:Envelope>

HTTP/1.1 200 OK
Content-Type: text/xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <closeCustomer_v7_4Response xmlns="http://microsoft.com/webservices/">
      <closeCustomer_v7_4Result>closeCustomer_UnknownError or closeCustomer_OK or closeCustomer_UserNotLoggedIn or closeCustomer_AnotherTechHandlingThisSession or closeCustomer_CannotCloseSessionInThisState or closeCustomer_NoSuchSession or closeCustomer_AuthCode_Not_Exists or closeCustomer_NoSuchSessionForTechnician or closeCustomer_MissingParameter</closeCustomer_v7_4Result>
      <iVersion>int</iVersion>
      <sClosingTime>string</sClosingTime>
      <bIsLead>boolean</bIsLead>
      <oSessionDetails>
        <iFirstWaitingTime>int</iFirstWaitingTime>
        <sFirstPickupTime>string</sFirstPickupTime>
        <iWorkTime>int</iWorkTime>
        <sLastActionTime>string</sLastActionTime>
        <iTransmittedData>int</iTransmittedData>
      </oSessionDetails>
    </closeCustomer_v7_4Response>
  </soap:Body>
</soap:Envelope>

SOAP 1.2

The following is a sample SOAP 1.2 request and response. The placeholders shown need to be replaced with actual values.

POST /WebServices/TechnicianConsole.asmx HTTP/1.1
Host: secure.logmeinrescue.com
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <closeCustomer_v7_4 xmlns="http://microsoft.com/webservices/">
      <iCustomerSession>int</iCustomerSession>
      <bStatus>Unknown or ProblemSolved or ProblemNotSolved or ProblemNotSolved_TechDidntHaveClue or ProblemNotSolved_ClientDisconnected or ProblemNotSolved_TechConsoleDisconnected or ProblemNotSolved_IdleTimeOut</bStatus>
      <sComment>string</sComment>
      <oSessionWorkData>
        <iToolsUsed>int</iToolsUsed>
        <sChatLog>string</sChatLog>
        <iWorkTime>int</iWorkTime>
        <iLastActionTime>int</iLastActionTime>
        <iTransmittedData>int</iTransmittedData>
        <iLastManualChatTime>int</iLastManualChatTime>
      </oSessionWorkData>
      <tsQuestion>
        <TechnicianSurveyQuestion>
          <iTCQuestionID>int</iTCQuestionID>
          <iTCAnswerID>int</iTCAnswerID>
          <sTCOpenAnswer>string</sTCOpenAnswer>
        </TechnicianSurveyQuestion>
        <TechnicianSurveyQuestion>
          <iTCQuestionID>int</iTCQuestionID>
          <iTCAnswerID>int</iTCAnswerID>
          <sTCOpenAnswer>string</sTCOpenAnswer>
        </TechnicianSurveyQuestion>
      </tsQuestion>
      <bNeedSessionDetails>boolean</bNeedSessionDetails>
    </closeCustomer_v7_4>
  </soap12:Body>
</soap12:Envelope>

HTTP/1.1 200 OK
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <closeCustomer_v7_4Response xmlns="http://microsoft.com/webservices/">
      <closeCustomer_v7_4Result>closeCustomer_UnknownError or closeCustomer_OK or closeCustomer_UserNotLoggedIn or closeCustomer_AnotherTechHandlingThisSession or closeCustomer_CannotCloseSessionInThisState or closeCustomer_NoSuchSession or closeCustomer_AuthCode_Not_Exists or closeCustomer_NoSuchSessionForTechnician or closeCustomer_MissingParameter</closeCustomer_v7_4Result>
      <iVersion>int</iVersion>
      <sClosingTime>string</sClosingTime>
      <bIsLead>boolean</bIsLead>
      <oSessionDetails>
        <iFirstWaitingTime>int</iFirstWaitingTime>
        <sFirstPickupTime>string</sFirstPickupTime>
        <iWorkTime>int</iWorkTime>
        <sLastActionTime>string</sLastActionTime>
        <iTransmittedData>int</iTransmittedData>
      </oSessionDetails>
    </closeCustomer_v7_4Response>
  </soap12:Body>
</soap12:Envelope>