TechnicianConsole
Click here for a complete list of operations.
closeCustomer_v7_5_2
Test
The test form is only available for requests from the local machine.SOAP 1.1
The following is a sample SOAP 1.1 request and response. The placeholders shown need to be replaced with actual values.
POST /WebServices/TechnicianConsole.asmx HTTP/1.1 Host: secure.logmeinrescue.com Content-Type: text/xml; charset=utf-8 Content-Length: length SOAPAction: "http://microsoft.com/webservices/closeCustomer_v7_5_2" <?xml version="1.0" encoding="utf-8"?> <soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"> <soap:Body> <closeCustomer_v7_5_2 xmlns="http://microsoft.com/webservices/"> <iCustomerSession>int</iCustomerSession> <bStatus>Unknown or ProblemSolved or ProblemNotSolved or ProblemNotSolved_TechDidntHaveClue or ProblemNotSolved_ClientDisconnected or ProblemNotSolved_TechConsoleDisconnected or ProblemNotSolved_IdleTimeOut</bStatus> <sComment>string</sComment> <oSessionWorkData> <iToolsUsed>int</iToolsUsed> <sChatLog>string</sChatLog> <iWorkTime>int</iWorkTime> <iLastActionTime>int</iLastActionTime> <iTransmittedData>int</iTransmittedData> <iLastManualChatTime>int</iLastManualChatTime> <iCustomerMessageCount>int</iCustomerMessageCount> <iTechnicianMessageCount>int</iTechnicianMessageCount> <iSystemMessageCount>int</iSystemMessageCount> </oSessionWorkData> <tsQuestion> <TechnicianSurveyQuestion> <iTCQuestionID>int</iTCQuestionID> <iTCAnswerID>int</iTCAnswerID> <sTCOpenAnswer>string</sTCOpenAnswer> </TechnicianSurveyQuestion> <TechnicianSurveyQuestion> <iTCQuestionID>int</iTCQuestionID> <iTCAnswerID>int</iTCAnswerID> <sTCOpenAnswer>string</sTCOpenAnswer> </TechnicianSurveyQuestion> </tsQuestion> <bNeedSessionDetails>boolean</bNeedSessionDetails> <sHostName>string</sHostName> </closeCustomer_v7_5_2> </soap:Body> </soap:Envelope>
HTTP/1.1 200 OK Content-Type: text/xml; charset=utf-8 Content-Length: length <?xml version="1.0" encoding="utf-8"?> <soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"> <soap:Body> <closeCustomer_v7_5_2Response xmlns="http://microsoft.com/webservices/"> <closeCustomer_v7_5_2Result>closeCustomer_UnknownError or closeCustomer_OK or closeCustomer_UserNotLoggedIn or closeCustomer_AnotherTechHandlingThisSession or closeCustomer_CannotCloseSessionInThisState or closeCustomer_NoSuchSession or closeCustomer_AuthCode_Not_Exists or closeCustomer_NoSuchSessionForTechnician or closeCustomer_MissingParameter</closeCustomer_v7_5_2Result> <iVersion>int</iVersion> <sClosingTime>string</sClosingTime> <bIsLead>boolean</bIsLead> <oSessionDetails> <iFirstWaitingTime>int</iFirstWaitingTime> <sFirstPickupTime>string</sFirstPickupTime> <iWorkTime>int</iWorkTime> <sLastActionTime>string</sLastActionTime> <iTransmittedData>int</iTransmittedData> </oSessionDetails> </closeCustomer_v7_5_2Response> </soap:Body> </soap:Envelope>
SOAP 1.2
The following is a sample SOAP 1.2 request and response. The placeholders shown need to be replaced with actual values.
POST /WebServices/TechnicianConsole.asmx HTTP/1.1 Host: secure.logmeinrescue.com Content-Type: application/soap+xml; charset=utf-8 Content-Length: length <?xml version="1.0" encoding="utf-8"?> <soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope"> <soap12:Body> <closeCustomer_v7_5_2 xmlns="http://microsoft.com/webservices/"> <iCustomerSession>int</iCustomerSession> <bStatus>Unknown or ProblemSolved or ProblemNotSolved or ProblemNotSolved_TechDidntHaveClue or ProblemNotSolved_ClientDisconnected or ProblemNotSolved_TechConsoleDisconnected or ProblemNotSolved_IdleTimeOut</bStatus> <sComment>string</sComment> <oSessionWorkData> <iToolsUsed>int</iToolsUsed> <sChatLog>string</sChatLog> <iWorkTime>int</iWorkTime> <iLastActionTime>int</iLastActionTime> <iTransmittedData>int</iTransmittedData> <iLastManualChatTime>int</iLastManualChatTime> <iCustomerMessageCount>int</iCustomerMessageCount> <iTechnicianMessageCount>int</iTechnicianMessageCount> <iSystemMessageCount>int</iSystemMessageCount> </oSessionWorkData> <tsQuestion> <TechnicianSurveyQuestion> <iTCQuestionID>int</iTCQuestionID> <iTCAnswerID>int</iTCAnswerID> <sTCOpenAnswer>string</sTCOpenAnswer> </TechnicianSurveyQuestion> <TechnicianSurveyQuestion> <iTCQuestionID>int</iTCQuestionID> <iTCAnswerID>int</iTCAnswerID> <sTCOpenAnswer>string</sTCOpenAnswer> </TechnicianSurveyQuestion> </tsQuestion> <bNeedSessionDetails>boolean</bNeedSessionDetails> <sHostName>string</sHostName> </closeCustomer_v7_5_2> </soap12:Body> </soap12:Envelope>
HTTP/1.1 200 OK Content-Type: application/soap+xml; charset=utf-8 Content-Length: length <?xml version="1.0" encoding="utf-8"?> <soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope"> <soap12:Body> <closeCustomer_v7_5_2Response xmlns="http://microsoft.com/webservices/"> <closeCustomer_v7_5_2Result>closeCustomer_UnknownError or closeCustomer_OK or closeCustomer_UserNotLoggedIn or closeCustomer_AnotherTechHandlingThisSession or closeCustomer_CannotCloseSessionInThisState or closeCustomer_NoSuchSession or closeCustomer_AuthCode_Not_Exists or closeCustomer_NoSuchSessionForTechnician or closeCustomer_MissingParameter</closeCustomer_v7_5_2Result> <iVersion>int</iVersion> <sClosingTime>string</sClosingTime> <bIsLead>boolean</bIsLead> <oSessionDetails> <iFirstWaitingTime>int</iFirstWaitingTime> <sFirstPickupTime>string</sFirstPickupTime> <iWorkTime>int</iWorkTime> <sLastActionTime>string</sLastActionTime> <iTransmittedData>int</iTransmittedData> </oSessionDetails> </closeCustomer_v7_5_2Response> </soap12:Body> </soap12:Envelope>