TechnicianConsole Web Service

TechnicianConsole

Click here for a complete list of operations.

getQueue_v5

Test

The test form is only available for requests from the local machine.

SOAP 1.1

The following is a sample SOAP 1.1 request and response. The placeholders shown need to be replaced with actual values.

POST /WebServices/TechnicianConsole.asmx HTTP/1.1
Host: secure.logmeinrescue.com
Content-Type: text/xml; charset=utf-8
Content-Length: length
SOAPAction: "http://microsoft.com/webservices/getQueue_v5"

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <getQueue_v5 xmlns="http://microsoft.com/webservices/">
      <iConsoleID>int</iConsoleID>
    </getQueue_v5>
  </soap:Body>
</soap:Envelope>

HTTP/1.1 200 OK
Content-Type: text/xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <getQueue_v5Response xmlns="http://microsoft.com/webservices/">
      <getQueue_v5Result>getQueue_UnknownError or getQueue_OK or getQueue_UserNotLoggedIn or getQueue_TrialIsOver or getQueue_CompanyBlocked</getQueue_v5Result>
      <aQueue>
        <QUEUEITEM_V5>
          <iID>int</iID>
          <eStatus>SESSION_STARTING or SESSION_CONNECTING or SESSION_WAITING or SESSION_PICKEDUP or SESSION_CLOSEDBYCUSTOMER or SESSION_CLOSEDBYTECHNICIAN or SESSION_TRANSFERINGBUTNOTPICKEDUP or SESSION_REVOKED or SESSION_CLOSED_TRANSFERREDANOTHERTECH_WITHOUTPICKUP or SESSION_CUSTOMERLEFTSESSION_WASNOTPICKEDUP or SESSION_WAITINGTIMEOUT_PICKEDUP or SESSION_WAITINGTIMEOUT_NOTPICKEDUP or SESSION_SYSTEMTIMEOUT_PICKEDUP or SESSION_SYSTEMTIMEOUT_NOTPICKEDUP or SESSION_ABORTED_TECHDELETEDORDISABLED or SESSION_CLOSED_TRANSFERREDANOTHERTECH or SESSION_REBOOTING or SESSION_CONNECTIONPROBLEM or SESSION_ONHOLD or SESSION_ONHOLDBUTCUSTOMERLEFT or SESSION_TIMEOUT_SESSIONIDLETECHSIDE or SESSION_OFFLINE or SESSION_CUSTOMERLEFTSESSION_DURINGTRANSFER_WITHOUTPICKUP or SESSION_CUSTOMERLEFTSESSION_DURINGTRANSFER or SESSION_CLOSEDBYWAITINGCUSTOMER or SESSION_CLOSEDBYACTIVECUSTOMER or SESSION_CLOSED_DURINGRECONNECTING or SESSION_CLOSED_DURINGREBOOTING or SESSION_UACCESS_EXPIRED_WASPICKEDUPBEFORE or SESSION_UACCESS_EXPIRED_NOTPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYCUSTOMER_WASPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYCUSTOMER_NOTPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYADMIN_WASPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYADMIN_NOTPICKEDUPBEFORE or SESSION_TERMSANDCONDITIONSDECLINED or SESSION_CLOSED_DURINGREBOOTING_WITHOUTPICKUP or SESSION_CLOSED_DURINGRECONNECTING_WITHOUTPICKUP or SESSION_TIMEOUT_TECHCONNECTIONLOSTORSESSIONWASNOTCLOSEDBYTECH</eStatus>
          <eRequestedAction>REQUESTED_ACTION_NONE or REQUESTED_ACTION_START or REQUESTED_ACTION_END or REQUESTED_ACTION_HOLD or REQUESTED_ACTION_TRANSFER</eRequestedAction>
          <eTransferStatus>NOT_TRANSFERRED or OUTGOING or INCOMING</eTransferStatus>
          <iTechnician>int</iTechnician>
          <sTechnician>string</sTechnician>
          <iEntry>int</iEntry>
          <sEntry>string</sEntry>
          <iTransferredBy>int</iTransferredBy>
          <sTransferredBy>string</sTransferredBy>
          <bTransferredByAdmin>boolean</bTransferredByAdmin>
          <sTransferredComment>string</sTransferredComment>
          <sCustomField0>string</sCustomField0>
          <sCustomField1>string</sCustomField1>
          <sCustomField2>string</sCustomField2>
          <sCustomField3>string</sCustomField3>
          <sCustomField4>string</sCustomField4>
          <sCustomField5>string</sCustomField5>
          <sTracking0>string</sTracking0>
          <sComputerID>string</sComputerID>
          <sStartTime>string</sStartTime>
          <iWaitingTimeInSec>int</iWaitingTimeInSec>
          <iTotalTimeInSec>int</iTotalTimeInSec>
          <bPrivate>boolean</bPrivate>
          <sLanguage>string</sLanguage>
          <bAppletReconnected>boolean</bAppletReconnected>
          <bICReconnected>boolean</bICReconnected>
          <iVersion>int</iVersion>
          <sPlatform>string</sPlatform>
          <eSessionType>UNKNOWN or APPLET or MOBILEAPPLET or CALLINGCARD or MYAGENT or INSTANTCHAT or SYMBIANAPPLET or BLACKBERRYAPPLET or IPHONEAPPLET or ANDROIDAPPLET or CCK or TECHCONSOLE or UNATTENDED or APOLSESSION or ANDROID_MOBILE_SDK or IOS_MOBILE_SDK or LensApplet</eSessionType>
        </QUEUEITEM_V5>
        <QUEUEITEM_V5>
          <iID>int</iID>
          <eStatus>SESSION_STARTING or SESSION_CONNECTING or SESSION_WAITING or SESSION_PICKEDUP or SESSION_CLOSEDBYCUSTOMER or SESSION_CLOSEDBYTECHNICIAN or SESSION_TRANSFERINGBUTNOTPICKEDUP or SESSION_REVOKED or SESSION_CLOSED_TRANSFERREDANOTHERTECH_WITHOUTPICKUP or SESSION_CUSTOMERLEFTSESSION_WASNOTPICKEDUP or SESSION_WAITINGTIMEOUT_PICKEDUP or SESSION_WAITINGTIMEOUT_NOTPICKEDUP or SESSION_SYSTEMTIMEOUT_PICKEDUP or SESSION_SYSTEMTIMEOUT_NOTPICKEDUP or SESSION_ABORTED_TECHDELETEDORDISABLED or SESSION_CLOSED_TRANSFERREDANOTHERTECH or SESSION_REBOOTING or SESSION_CONNECTIONPROBLEM or SESSION_ONHOLD or SESSION_ONHOLDBUTCUSTOMERLEFT or SESSION_TIMEOUT_SESSIONIDLETECHSIDE or SESSION_OFFLINE or SESSION_CUSTOMERLEFTSESSION_DURINGTRANSFER_WITHOUTPICKUP or SESSION_CUSTOMERLEFTSESSION_DURINGTRANSFER or SESSION_CLOSEDBYWAITINGCUSTOMER or SESSION_CLOSEDBYACTIVECUSTOMER or SESSION_CLOSED_DURINGRECONNECTING or SESSION_CLOSED_DURINGREBOOTING or SESSION_UACCESS_EXPIRED_WASPICKEDUPBEFORE or SESSION_UACCESS_EXPIRED_NOTPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYCUSTOMER_WASPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYCUSTOMER_NOTPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYADMIN_WASPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYADMIN_NOTPICKEDUPBEFORE or SESSION_TERMSANDCONDITIONSDECLINED or SESSION_CLOSED_DURINGREBOOTING_WITHOUTPICKUP or SESSION_CLOSED_DURINGRECONNECTING_WITHOUTPICKUP or SESSION_TIMEOUT_TECHCONNECTIONLOSTORSESSIONWASNOTCLOSEDBYTECH</eStatus>
          <eRequestedAction>REQUESTED_ACTION_NONE or REQUESTED_ACTION_START or REQUESTED_ACTION_END or REQUESTED_ACTION_HOLD or REQUESTED_ACTION_TRANSFER</eRequestedAction>
          <eTransferStatus>NOT_TRANSFERRED or OUTGOING or INCOMING</eTransferStatus>
          <iTechnician>int</iTechnician>
          <sTechnician>string</sTechnician>
          <iEntry>int</iEntry>
          <sEntry>string</sEntry>
          <iTransferredBy>int</iTransferredBy>
          <sTransferredBy>string</sTransferredBy>
          <bTransferredByAdmin>boolean</bTransferredByAdmin>
          <sTransferredComment>string</sTransferredComment>
          <sCustomField0>string</sCustomField0>
          <sCustomField1>string</sCustomField1>
          <sCustomField2>string</sCustomField2>
          <sCustomField3>string</sCustomField3>
          <sCustomField4>string</sCustomField4>
          <sCustomField5>string</sCustomField5>
          <sTracking0>string</sTracking0>
          <sComputerID>string</sComputerID>
          <sStartTime>string</sStartTime>
          <iWaitingTimeInSec>int</iWaitingTimeInSec>
          <iTotalTimeInSec>int</iTotalTimeInSec>
          <bPrivate>boolean</bPrivate>
          <sLanguage>string</sLanguage>
          <bAppletReconnected>boolean</bAppletReconnected>
          <bICReconnected>boolean</bICReconnected>
          <iVersion>int</iVersion>
          <sPlatform>string</sPlatform>
          <eSessionType>UNKNOWN or APPLET or MOBILEAPPLET or CALLINGCARD or MYAGENT or INSTANTCHAT or SYMBIANAPPLET or BLACKBERRYAPPLET or IPHONEAPPLET or ANDROIDAPPLET or CCK or TECHCONSOLE or UNATTENDED or APOLSESSION or ANDROID_MOBILE_SDK or IOS_MOBILE_SDK or LensApplet</eSessionType>
        </QUEUEITEM_V5>
      </aQueue>
      <sMaintenanceNext>string</sMaintenanceNext>
      <iMaintenanceDuration>int</iMaintenanceDuration>
    </getQueue_v5Response>
  </soap:Body>
</soap:Envelope>

SOAP 1.2

The following is a sample SOAP 1.2 request and response. The placeholders shown need to be replaced with actual values.

POST /WebServices/TechnicianConsole.asmx HTTP/1.1
Host: secure.logmeinrescue.com
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <getQueue_v5 xmlns="http://microsoft.com/webservices/">
      <iConsoleID>int</iConsoleID>
    </getQueue_v5>
  </soap12:Body>
</soap12:Envelope>

HTTP/1.1 200 OK
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <getQueue_v5Response xmlns="http://microsoft.com/webservices/">
      <getQueue_v5Result>getQueue_UnknownError or getQueue_OK or getQueue_UserNotLoggedIn or getQueue_TrialIsOver or getQueue_CompanyBlocked</getQueue_v5Result>
      <aQueue>
        <QUEUEITEM_V5>
          <iID>int</iID>
          <eStatus>SESSION_STARTING or SESSION_CONNECTING or SESSION_WAITING or SESSION_PICKEDUP or SESSION_CLOSEDBYCUSTOMER or SESSION_CLOSEDBYTECHNICIAN or SESSION_TRANSFERINGBUTNOTPICKEDUP or SESSION_REVOKED or SESSION_CLOSED_TRANSFERREDANOTHERTECH_WITHOUTPICKUP or SESSION_CUSTOMERLEFTSESSION_WASNOTPICKEDUP or SESSION_WAITINGTIMEOUT_PICKEDUP or SESSION_WAITINGTIMEOUT_NOTPICKEDUP or SESSION_SYSTEMTIMEOUT_PICKEDUP or SESSION_SYSTEMTIMEOUT_NOTPICKEDUP or SESSION_ABORTED_TECHDELETEDORDISABLED or SESSION_CLOSED_TRANSFERREDANOTHERTECH or SESSION_REBOOTING or SESSION_CONNECTIONPROBLEM or SESSION_ONHOLD or SESSION_ONHOLDBUTCUSTOMERLEFT or SESSION_TIMEOUT_SESSIONIDLETECHSIDE or SESSION_OFFLINE or SESSION_CUSTOMERLEFTSESSION_DURINGTRANSFER_WITHOUTPICKUP or SESSION_CUSTOMERLEFTSESSION_DURINGTRANSFER or SESSION_CLOSEDBYWAITINGCUSTOMER or SESSION_CLOSEDBYACTIVECUSTOMER or SESSION_CLOSED_DURINGRECONNECTING or SESSION_CLOSED_DURINGREBOOTING or SESSION_UACCESS_EXPIRED_WASPICKEDUPBEFORE or SESSION_UACCESS_EXPIRED_NOTPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYCUSTOMER_WASPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYCUSTOMER_NOTPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYADMIN_WASPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYADMIN_NOTPICKEDUPBEFORE or SESSION_TERMSANDCONDITIONSDECLINED or SESSION_CLOSED_DURINGREBOOTING_WITHOUTPICKUP or SESSION_CLOSED_DURINGRECONNECTING_WITHOUTPICKUP or SESSION_TIMEOUT_TECHCONNECTIONLOSTORSESSIONWASNOTCLOSEDBYTECH</eStatus>
          <eRequestedAction>REQUESTED_ACTION_NONE or REQUESTED_ACTION_START or REQUESTED_ACTION_END or REQUESTED_ACTION_HOLD or REQUESTED_ACTION_TRANSFER</eRequestedAction>
          <eTransferStatus>NOT_TRANSFERRED or OUTGOING or INCOMING</eTransferStatus>
          <iTechnician>int</iTechnician>
          <sTechnician>string</sTechnician>
          <iEntry>int</iEntry>
          <sEntry>string</sEntry>
          <iTransferredBy>int</iTransferredBy>
          <sTransferredBy>string</sTransferredBy>
          <bTransferredByAdmin>boolean</bTransferredByAdmin>
          <sTransferredComment>string</sTransferredComment>
          <sCustomField0>string</sCustomField0>
          <sCustomField1>string</sCustomField1>
          <sCustomField2>string</sCustomField2>
          <sCustomField3>string</sCustomField3>
          <sCustomField4>string</sCustomField4>
          <sCustomField5>string</sCustomField5>
          <sTracking0>string</sTracking0>
          <sComputerID>string</sComputerID>
          <sStartTime>string</sStartTime>
          <iWaitingTimeInSec>int</iWaitingTimeInSec>
          <iTotalTimeInSec>int</iTotalTimeInSec>
          <bPrivate>boolean</bPrivate>
          <sLanguage>string</sLanguage>
          <bAppletReconnected>boolean</bAppletReconnected>
          <bICReconnected>boolean</bICReconnected>
          <iVersion>int</iVersion>
          <sPlatform>string</sPlatform>
          <eSessionType>UNKNOWN or APPLET or MOBILEAPPLET or CALLINGCARD or MYAGENT or INSTANTCHAT or SYMBIANAPPLET or BLACKBERRYAPPLET or IPHONEAPPLET or ANDROIDAPPLET or CCK or TECHCONSOLE or UNATTENDED or APOLSESSION or ANDROID_MOBILE_SDK or IOS_MOBILE_SDK or LensApplet</eSessionType>
        </QUEUEITEM_V5>
        <QUEUEITEM_V5>
          <iID>int</iID>
          <eStatus>SESSION_STARTING or SESSION_CONNECTING or SESSION_WAITING or SESSION_PICKEDUP or SESSION_CLOSEDBYCUSTOMER or SESSION_CLOSEDBYTECHNICIAN or SESSION_TRANSFERINGBUTNOTPICKEDUP or SESSION_REVOKED or SESSION_CLOSED_TRANSFERREDANOTHERTECH_WITHOUTPICKUP or SESSION_CUSTOMERLEFTSESSION_WASNOTPICKEDUP or SESSION_WAITINGTIMEOUT_PICKEDUP or SESSION_WAITINGTIMEOUT_NOTPICKEDUP or SESSION_SYSTEMTIMEOUT_PICKEDUP or SESSION_SYSTEMTIMEOUT_NOTPICKEDUP or SESSION_ABORTED_TECHDELETEDORDISABLED or SESSION_CLOSED_TRANSFERREDANOTHERTECH or SESSION_REBOOTING or SESSION_CONNECTIONPROBLEM or SESSION_ONHOLD or SESSION_ONHOLDBUTCUSTOMERLEFT or SESSION_TIMEOUT_SESSIONIDLETECHSIDE or SESSION_OFFLINE or SESSION_CUSTOMERLEFTSESSION_DURINGTRANSFER_WITHOUTPICKUP or SESSION_CUSTOMERLEFTSESSION_DURINGTRANSFER or SESSION_CLOSEDBYWAITINGCUSTOMER or SESSION_CLOSEDBYACTIVECUSTOMER or SESSION_CLOSED_DURINGRECONNECTING or SESSION_CLOSED_DURINGREBOOTING or SESSION_UACCESS_EXPIRED_WASPICKEDUPBEFORE or SESSION_UACCESS_EXPIRED_NOTPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYCUSTOMER_WASPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYCUSTOMER_NOTPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYADMIN_WASPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYADMIN_NOTPICKEDUPBEFORE or SESSION_TERMSANDCONDITIONSDECLINED or SESSION_CLOSED_DURINGREBOOTING_WITHOUTPICKUP or SESSION_CLOSED_DURINGRECONNECTING_WITHOUTPICKUP or SESSION_TIMEOUT_TECHCONNECTIONLOSTORSESSIONWASNOTCLOSEDBYTECH</eStatus>
          <eRequestedAction>REQUESTED_ACTION_NONE or REQUESTED_ACTION_START or REQUESTED_ACTION_END or REQUESTED_ACTION_HOLD or REQUESTED_ACTION_TRANSFER</eRequestedAction>
          <eTransferStatus>NOT_TRANSFERRED or OUTGOING or INCOMING</eTransferStatus>
          <iTechnician>int</iTechnician>
          <sTechnician>string</sTechnician>
          <iEntry>int</iEntry>
          <sEntry>string</sEntry>
          <iTransferredBy>int</iTransferredBy>
          <sTransferredBy>string</sTransferredBy>
          <bTransferredByAdmin>boolean</bTransferredByAdmin>
          <sTransferredComment>string</sTransferredComment>
          <sCustomField0>string</sCustomField0>
          <sCustomField1>string</sCustomField1>
          <sCustomField2>string</sCustomField2>
          <sCustomField3>string</sCustomField3>
          <sCustomField4>string</sCustomField4>
          <sCustomField5>string</sCustomField5>
          <sTracking0>string</sTracking0>
          <sComputerID>string</sComputerID>
          <sStartTime>string</sStartTime>
          <iWaitingTimeInSec>int</iWaitingTimeInSec>
          <iTotalTimeInSec>int</iTotalTimeInSec>
          <bPrivate>boolean</bPrivate>
          <sLanguage>string</sLanguage>
          <bAppletReconnected>boolean</bAppletReconnected>
          <bICReconnected>boolean</bICReconnected>
          <iVersion>int</iVersion>
          <sPlatform>string</sPlatform>
          <eSessionType>UNKNOWN or APPLET or MOBILEAPPLET or CALLINGCARD or MYAGENT or INSTANTCHAT or SYMBIANAPPLET or BLACKBERRYAPPLET or IPHONEAPPLET or ANDROIDAPPLET or CCK or TECHCONSOLE or UNATTENDED or APOLSESSION or ANDROID_MOBILE_SDK or IOS_MOBILE_SDK or LensApplet</eSessionType>
        </QUEUEITEM_V5>
      </aQueue>
      <sMaintenanceNext>string</sMaintenanceNext>
      <iMaintenanceDuration>int</iMaintenanceDuration>
    </getQueue_v5Response>
  </soap12:Body>
</soap12:Envelope>