TechnicianConsole

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getQueue_v7_6

Test

The test form is only available for requests from the local machine.

SOAP 1.1

The following is a sample SOAP 1.1 request and response. The placeholders shown need to be replaced with actual values.

POST /WebServices/TechnicianConsole.asmx HTTP/1.1
Host: secure.logmeinrescue.com
Content-Type: text/xml; charset=utf-8
Content-Length: length
SOAPAction: "http://microsoft.com/webservices/getQueue_v7_6"

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <getQueue_v7_6 xmlns="http://microsoft.com/webservices/">
      <iConsoleID>int</iConsoleID>
    </getQueue_v7_6>
  </soap:Body>
</soap:Envelope>

HTTP/1.1 200 OK
Content-Type: text/xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <getQueue_v7_6Response xmlns="http://microsoft.com/webservices/">
      <getQueue_v7_6Result>getQueue_v6_2_UnknownError or getQueue_v6_2_OK or getQueue_v6_2_UserNotLoggedIn or getQueue_v6_2_TrialIsOver or getQueue_v6_2_CompanyBlocked or getQueue_v6_2_UserNotLoggedInConsoleID or getQueue_v6_2_UserNotLoggedInUserNotExists or getQueue_v6_2_UserNotLoggedInUserNotActive</getQueue_v7_6Result>
      <aQueue>
        <QUEUEITEM_V7_6>
          <iID>int</iID>
          <iTechnician>int</iTechnician>
          <iEntry>int</iEntry>
          <eStatus>SESSION_STARTING or SESSION_CONNECTING or SESSION_WAITING or SESSION_PICKEDUP or SESSION_CLOSEDBYCUSTOMER or SESSION_CLOSEDBYTECHNICIAN or SESSION_TRANSFERINGBUTNOTPICKEDUP or SESSION_REVOKED or SESSION_CLOSED_TRANSFERREDANOTHERTECH_WITHOUTPICKUP or SESSION_CUSTOMERLEFTSESSION_WASNOTPICKEDUP or SESSION_WAITINGTIMEOUT_PICKEDUP or SESSION_WAITINGTIMEOUT_NOTPICKEDUP or SESSION_SYSTEMTIMEOUT_PICKEDUP or SESSION_SYSTEMTIMEOUT_NOTPICKEDUP or SESSION_ABORTED_TECHDELETEDORDISABLED or SESSION_CLOSED_TRANSFERREDANOTHERTECH or SESSION_REBOOTING or SESSION_CONNECTIONPROBLEM or SESSION_ONHOLD or SESSION_ONHOLDBUTCUSTOMERLEFT or SESSION_TIMEOUT_SESSIONIDLETECHSIDE or SESSION_OFFLINE or SESSION_CUSTOMERLEFTSESSION_DURINGTRANSFER_WITHOUTPICKUP or SESSION_CUSTOMERLEFTSESSION_DURINGTRANSFER or SESSION_CLOSEDBYWAITINGCUSTOMER or SESSION_CLOSEDBYACTIVECUSTOMER or SESSION_CLOSED_DURINGRECONNECTING or SESSION_CLOSED_DURINGREBOOTING or SESSION_UACCESS_EXPIRED_WASPICKEDUPBEFORE or SESSION_UACCESS_EXPIRED_NOTPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYCUSTOMER_WASPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYCUSTOMER_NOTPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYADMIN_WASPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYADMIN_NOTPICKEDUPBEFORE or SESSION_TERMSANDCONDITIONSDECLINED or SESSION_CLOSED_DURINGREBOOTING_WITHOUTPICKUP or SESSION_CLOSED_DURINGRECONNECTING_WITHOUTPICKUP or SESSION_TIMEOUT_TECHCONNECTIONLOSTORSESSIONWASNOTCLOSEDBYTECH</eStatus>
          <eRequestedAction>REQUESTED_ACTION_NONE or REQUESTED_ACTION_START or REQUESTED_ACTION_END or REQUESTED_ACTION_HOLD or REQUESTED_ACTION_TRANSFER</eRequestedAction>
          <iRequestedActionBy>int</iRequestedActionBy>
          <eTransferStatus>NOT_TRANSFERRED or OUTGOING or INCOMING</eTransferStatus>
          <iTransferredBy>int</iTransferredBy>
          <sTransferredComment>string</sTransferredComment>
          <sCustomField0>string</sCustomField0>
          <sCustomField1>string</sCustomField1>
          <sCustomField2>string</sCustomField2>
          <sCustomField3>string</sCustomField3>
          <sCustomField4>string</sCustomField4>
          <sCustomField5>string</sCustomField5>
          <sTracking0>string</sTracking0>
          <sComputerID>string</sComputerID>
          <sStartTime>string</sStartTime>
          <iWaitingTimeInSec>int</iWaitingTimeInSec>
          <iTotalTimeInSec>int</iTotalTimeInSec>
          <bPrivate>boolean</bPrivate>
          <sLanguage>string</sLanguage>
          <bAppletReconnected>boolean</bAppletReconnected>
          <bICReconnected>boolean</bICReconnected>
          <iVersion>int</iVersion>
          <iTimeToExpiryInSec>int</iTimeToExpiryInSec>
          <bMediaSession>boolean</bMediaSession>
          <eSessionType>UNKNOWN or APPLET or MOBILEAPPLET or CALLINGCARD or MYAGENT or INSTANTCHAT or SYMBIANAPPLET or BLACKBERRYAPPLET or IPHONEAPPLET or ANDROIDAPPLET or CCK or TECHCONSOLE or UNATTENDED or APOLSESSION or ANDROID_MOBILE_SDK or IOS_MOBILE_SDK or LensApplet</eSessionType>
          <sPlatform>string</sPlatform>
          <eCCKStatus>CCK_STATUS_WAITING or CCK_STATUS_ACTIVE or CCK_STATUS_INACTIVE</eCCKStatus>
          <sCCKPassCode>string</sCCKPassCode>
          <iCollabFlags>int</iCollabFlags>
          <iSessionFlags>int</iSessionFlags>
          <iUASessionID>int</iUASessionID>
        </QUEUEITEM_V7_6>
        <QUEUEITEM_V7_6>
          <iID>int</iID>
          <iTechnician>int</iTechnician>
          <iEntry>int</iEntry>
          <eStatus>SESSION_STARTING or SESSION_CONNECTING or SESSION_WAITING or SESSION_PICKEDUP or SESSION_CLOSEDBYCUSTOMER or SESSION_CLOSEDBYTECHNICIAN or SESSION_TRANSFERINGBUTNOTPICKEDUP or SESSION_REVOKED or SESSION_CLOSED_TRANSFERREDANOTHERTECH_WITHOUTPICKUP or SESSION_CUSTOMERLEFTSESSION_WASNOTPICKEDUP or SESSION_WAITINGTIMEOUT_PICKEDUP or SESSION_WAITINGTIMEOUT_NOTPICKEDUP or SESSION_SYSTEMTIMEOUT_PICKEDUP or SESSION_SYSTEMTIMEOUT_NOTPICKEDUP or SESSION_ABORTED_TECHDELETEDORDISABLED or SESSION_CLOSED_TRANSFERREDANOTHERTECH or SESSION_REBOOTING or SESSION_CONNECTIONPROBLEM or SESSION_ONHOLD or SESSION_ONHOLDBUTCUSTOMERLEFT or SESSION_TIMEOUT_SESSIONIDLETECHSIDE or SESSION_OFFLINE or SESSION_CUSTOMERLEFTSESSION_DURINGTRANSFER_WITHOUTPICKUP or SESSION_CUSTOMERLEFTSESSION_DURINGTRANSFER or SESSION_CLOSEDBYWAITINGCUSTOMER or SESSION_CLOSEDBYACTIVECUSTOMER or SESSION_CLOSED_DURINGRECONNECTING or SESSION_CLOSED_DURINGREBOOTING or SESSION_UACCESS_EXPIRED_WASPICKEDUPBEFORE or SESSION_UACCESS_EXPIRED_NOTPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYCUSTOMER_WASPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYCUSTOMER_NOTPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYADMIN_WASPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYADMIN_NOTPICKEDUPBEFORE or SESSION_TERMSANDCONDITIONSDECLINED or SESSION_CLOSED_DURINGREBOOTING_WITHOUTPICKUP or SESSION_CLOSED_DURINGRECONNECTING_WITHOUTPICKUP or SESSION_TIMEOUT_TECHCONNECTIONLOSTORSESSIONWASNOTCLOSEDBYTECH</eStatus>
          <eRequestedAction>REQUESTED_ACTION_NONE or REQUESTED_ACTION_START or REQUESTED_ACTION_END or REQUESTED_ACTION_HOLD or REQUESTED_ACTION_TRANSFER</eRequestedAction>
          <iRequestedActionBy>int</iRequestedActionBy>
          <eTransferStatus>NOT_TRANSFERRED or OUTGOING or INCOMING</eTransferStatus>
          <iTransferredBy>int</iTransferredBy>
          <sTransferredComment>string</sTransferredComment>
          <sCustomField0>string</sCustomField0>
          <sCustomField1>string</sCustomField1>
          <sCustomField2>string</sCustomField2>
          <sCustomField3>string</sCustomField3>
          <sCustomField4>string</sCustomField4>
          <sCustomField5>string</sCustomField5>
          <sTracking0>string</sTracking0>
          <sComputerID>string</sComputerID>
          <sStartTime>string</sStartTime>
          <iWaitingTimeInSec>int</iWaitingTimeInSec>
          <iTotalTimeInSec>int</iTotalTimeInSec>
          <bPrivate>boolean</bPrivate>
          <sLanguage>string</sLanguage>
          <bAppletReconnected>boolean</bAppletReconnected>
          <bICReconnected>boolean</bICReconnected>
          <iVersion>int</iVersion>
          <iTimeToExpiryInSec>int</iTimeToExpiryInSec>
          <bMediaSession>boolean</bMediaSession>
          <eSessionType>UNKNOWN or APPLET or MOBILEAPPLET or CALLINGCARD or MYAGENT or INSTANTCHAT or SYMBIANAPPLET or BLACKBERRYAPPLET or IPHONEAPPLET or ANDROIDAPPLET or CCK or TECHCONSOLE or UNATTENDED or APOLSESSION or ANDROID_MOBILE_SDK or IOS_MOBILE_SDK or LensApplet</eSessionType>
          <sPlatform>string</sPlatform>
          <eCCKStatus>CCK_STATUS_WAITING or CCK_STATUS_ACTIVE or CCK_STATUS_INACTIVE</eCCKStatus>
          <sCCKPassCode>string</sCCKPassCode>
          <iCollabFlags>int</iCollabFlags>
          <iSessionFlags>int</iSessionFlags>
          <iUASessionID>int</iUASessionID>
        </QUEUEITEM_V7_6>
      </aQueue>
      <sMaintenanceNext>string</sMaintenanceNext>
      <iMaintenanceDuration>int</iMaintenanceDuration>
      <iNotification>int</iNotification>
      <aMonitorQueue>
        <MONITORITEM>
          <iID>int</iID>
          <iTechnician>int</iTechnician>
          <sStartTime>string</sStartTime>
          <bTcReconnected>boolean</bTcReconnected>
          <eSessionType>UNKNOWN or APPLET or MOBILEAPPLET or CALLINGCARD or MYAGENT or INSTANTCHAT or SYMBIANAPPLET or BLACKBERRYAPPLET or IPHONEAPPLET or ANDROIDAPPLET or CCK or TECHCONSOLE or UNATTENDED or APOLSESSION or ANDROID_MOBILE_SDK or IOS_MOBILE_SDK or LensApplet</eSessionType>
          <eStatus>SESSION_STARTING or SESSION_CONNECTING or SESSION_WAITING or SESSION_PICKEDUP or SESSION_CLOSEDBYCUSTOMER or SESSION_CLOSEDBYTECHNICIAN or SESSION_TRANSFERINGBUTNOTPICKEDUP or SESSION_REVOKED or SESSION_CLOSED_TRANSFERREDANOTHERTECH_WITHOUTPICKUP or SESSION_CUSTOMERLEFTSESSION_WASNOTPICKEDUP or SESSION_WAITINGTIMEOUT_PICKEDUP or SESSION_WAITINGTIMEOUT_NOTPICKEDUP or SESSION_SYSTEMTIMEOUT_PICKEDUP or SESSION_SYSTEMTIMEOUT_NOTPICKEDUP or SESSION_ABORTED_TECHDELETEDORDISABLED or SESSION_CLOSED_TRANSFERREDANOTHERTECH or SESSION_REBOOTING or SESSION_CONNECTIONPROBLEM or SESSION_ONHOLD or SESSION_ONHOLDBUTCUSTOMERLEFT or SESSION_TIMEOUT_SESSIONIDLETECHSIDE or SESSION_OFFLINE or SESSION_CUSTOMERLEFTSESSION_DURINGTRANSFER_WITHOUTPICKUP or SESSION_CUSTOMERLEFTSESSION_DURINGTRANSFER or SESSION_CLOSEDBYWAITINGCUSTOMER or SESSION_CLOSEDBYACTIVECUSTOMER or SESSION_CLOSED_DURINGRECONNECTING or SESSION_CLOSED_DURINGREBOOTING or SESSION_UACCESS_EXPIRED_WASPICKEDUPBEFORE or SESSION_UACCESS_EXPIRED_NOTPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYCUSTOMER_WASPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYCUSTOMER_NOTPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYADMIN_WASPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYADMIN_NOTPICKEDUPBEFORE or SESSION_TERMSANDCONDITIONSDECLINED or SESSION_CLOSED_DURINGREBOOTING_WITHOUTPICKUP or SESSION_CLOSED_DURINGRECONNECTING_WITHOUTPICKUP or SESSION_TIMEOUT_TECHCONNECTIONLOSTORSESSIONWASNOTCLOSEDBYTECH</eStatus>
          <eTechStatus>Disabled or Offline or Online or Busy or Away</eTechStatus>
          <iNumOfSessions>unsignedByte</iNumOfSessions>
          <iNumOfActiveSessions>unsignedByte</iNumOfActiveSessions>
          <iNumOfMonitoringParties>unsignedByte</iNumOfMonitoringParties>
        </MONITORITEM>
        <MONITORITEM>
          <iID>int</iID>
          <iTechnician>int</iTechnician>
          <sStartTime>string</sStartTime>
          <bTcReconnected>boolean</bTcReconnected>
          <eSessionType>UNKNOWN or APPLET or MOBILEAPPLET or CALLINGCARD or MYAGENT or INSTANTCHAT or SYMBIANAPPLET or BLACKBERRYAPPLET or IPHONEAPPLET or ANDROIDAPPLET or CCK or TECHCONSOLE or UNATTENDED or APOLSESSION or ANDROID_MOBILE_SDK or IOS_MOBILE_SDK or LensApplet</eSessionType>
          <eStatus>SESSION_STARTING or SESSION_CONNECTING or SESSION_WAITING or SESSION_PICKEDUP or SESSION_CLOSEDBYCUSTOMER or SESSION_CLOSEDBYTECHNICIAN or SESSION_TRANSFERINGBUTNOTPICKEDUP or SESSION_REVOKED or SESSION_CLOSED_TRANSFERREDANOTHERTECH_WITHOUTPICKUP or SESSION_CUSTOMERLEFTSESSION_WASNOTPICKEDUP or SESSION_WAITINGTIMEOUT_PICKEDUP or SESSION_WAITINGTIMEOUT_NOTPICKEDUP or SESSION_SYSTEMTIMEOUT_PICKEDUP or SESSION_SYSTEMTIMEOUT_NOTPICKEDUP or SESSION_ABORTED_TECHDELETEDORDISABLED or SESSION_CLOSED_TRANSFERREDANOTHERTECH or SESSION_REBOOTING or SESSION_CONNECTIONPROBLEM or SESSION_ONHOLD or SESSION_ONHOLDBUTCUSTOMERLEFT or SESSION_TIMEOUT_SESSIONIDLETECHSIDE or SESSION_OFFLINE or SESSION_CUSTOMERLEFTSESSION_DURINGTRANSFER_WITHOUTPICKUP or SESSION_CUSTOMERLEFTSESSION_DURINGTRANSFER or SESSION_CLOSEDBYWAITINGCUSTOMER or SESSION_CLOSEDBYACTIVECUSTOMER or SESSION_CLOSED_DURINGRECONNECTING or SESSION_CLOSED_DURINGREBOOTING or SESSION_UACCESS_EXPIRED_WASPICKEDUPBEFORE or SESSION_UACCESS_EXPIRED_NOTPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYCUSTOMER_WASPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYCUSTOMER_NOTPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYADMIN_WASPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYADMIN_NOTPICKEDUPBEFORE or SESSION_TERMSANDCONDITIONSDECLINED or SESSION_CLOSED_DURINGREBOOTING_WITHOUTPICKUP or SESSION_CLOSED_DURINGRECONNECTING_WITHOUTPICKUP or SESSION_TIMEOUT_TECHCONNECTIONLOSTORSESSIONWASNOTCLOSEDBYTECH</eStatus>
          <eTechStatus>Disabled or Offline or Online or Busy or Away</eTechStatus>
          <iNumOfSessions>unsignedByte</iNumOfSessions>
          <iNumOfActiveSessions>unsignedByte</iNumOfActiveSessions>
          <iNumOfMonitoringParties>unsignedByte</iNumOfMonitoringParties>
        </MONITORITEM>
      </aMonitorQueue>
      <bChatNowVisible>boolean</bChatNowVisible>
    </getQueue_v7_6Response>
  </soap:Body>
</soap:Envelope>

SOAP 1.2

The following is a sample SOAP 1.2 request and response. The placeholders shown need to be replaced with actual values.

POST /WebServices/TechnicianConsole.asmx HTTP/1.1
Host: secure.logmeinrescue.com
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <getQueue_v7_6 xmlns="http://microsoft.com/webservices/">
      <iConsoleID>int</iConsoleID>
    </getQueue_v7_6>
  </soap12:Body>
</soap12:Envelope>

HTTP/1.1 200 OK
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <getQueue_v7_6Response xmlns="http://microsoft.com/webservices/">
      <getQueue_v7_6Result>getQueue_v6_2_UnknownError or getQueue_v6_2_OK or getQueue_v6_2_UserNotLoggedIn or getQueue_v6_2_TrialIsOver or getQueue_v6_2_CompanyBlocked or getQueue_v6_2_UserNotLoggedInConsoleID or getQueue_v6_2_UserNotLoggedInUserNotExists or getQueue_v6_2_UserNotLoggedInUserNotActive</getQueue_v7_6Result>
      <aQueue>
        <QUEUEITEM_V7_6>
          <iID>int</iID>
          <iTechnician>int</iTechnician>
          <iEntry>int</iEntry>
          <eStatus>SESSION_STARTING or SESSION_CONNECTING or SESSION_WAITING or SESSION_PICKEDUP or SESSION_CLOSEDBYCUSTOMER or SESSION_CLOSEDBYTECHNICIAN or SESSION_TRANSFERINGBUTNOTPICKEDUP or SESSION_REVOKED or SESSION_CLOSED_TRANSFERREDANOTHERTECH_WITHOUTPICKUP or SESSION_CUSTOMERLEFTSESSION_WASNOTPICKEDUP or SESSION_WAITINGTIMEOUT_PICKEDUP or SESSION_WAITINGTIMEOUT_NOTPICKEDUP or SESSION_SYSTEMTIMEOUT_PICKEDUP or SESSION_SYSTEMTIMEOUT_NOTPICKEDUP or SESSION_ABORTED_TECHDELETEDORDISABLED or SESSION_CLOSED_TRANSFERREDANOTHERTECH or SESSION_REBOOTING or SESSION_CONNECTIONPROBLEM or SESSION_ONHOLD or SESSION_ONHOLDBUTCUSTOMERLEFT or SESSION_TIMEOUT_SESSIONIDLETECHSIDE or SESSION_OFFLINE or SESSION_CUSTOMERLEFTSESSION_DURINGTRANSFER_WITHOUTPICKUP or SESSION_CUSTOMERLEFTSESSION_DURINGTRANSFER or SESSION_CLOSEDBYWAITINGCUSTOMER or SESSION_CLOSEDBYACTIVECUSTOMER or SESSION_CLOSED_DURINGRECONNECTING or SESSION_CLOSED_DURINGREBOOTING or SESSION_UACCESS_EXPIRED_WASPICKEDUPBEFORE or SESSION_UACCESS_EXPIRED_NOTPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYCUSTOMER_WASPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYCUSTOMER_NOTPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYADMIN_WASPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYADMIN_NOTPICKEDUPBEFORE or SESSION_TERMSANDCONDITIONSDECLINED or SESSION_CLOSED_DURINGREBOOTING_WITHOUTPICKUP or SESSION_CLOSED_DURINGRECONNECTING_WITHOUTPICKUP or SESSION_TIMEOUT_TECHCONNECTIONLOSTORSESSIONWASNOTCLOSEDBYTECH</eStatus>
          <eRequestedAction>REQUESTED_ACTION_NONE or REQUESTED_ACTION_START or REQUESTED_ACTION_END or REQUESTED_ACTION_HOLD or REQUESTED_ACTION_TRANSFER</eRequestedAction>
          <iRequestedActionBy>int</iRequestedActionBy>
          <eTransferStatus>NOT_TRANSFERRED or OUTGOING or INCOMING</eTransferStatus>
          <iTransferredBy>int</iTransferredBy>
          <sTransferredComment>string</sTransferredComment>
          <sCustomField0>string</sCustomField0>
          <sCustomField1>string</sCustomField1>
          <sCustomField2>string</sCustomField2>
          <sCustomField3>string</sCustomField3>
          <sCustomField4>string</sCustomField4>
          <sCustomField5>string</sCustomField5>
          <sTracking0>string</sTracking0>
          <sComputerID>string</sComputerID>
          <sStartTime>string</sStartTime>
          <iWaitingTimeInSec>int</iWaitingTimeInSec>
          <iTotalTimeInSec>int</iTotalTimeInSec>
          <bPrivate>boolean</bPrivate>
          <sLanguage>string</sLanguage>
          <bAppletReconnected>boolean</bAppletReconnected>
          <bICReconnected>boolean</bICReconnected>
          <iVersion>int</iVersion>
          <iTimeToExpiryInSec>int</iTimeToExpiryInSec>
          <bMediaSession>boolean</bMediaSession>
          <eSessionType>UNKNOWN or APPLET or MOBILEAPPLET or CALLINGCARD or MYAGENT or INSTANTCHAT or SYMBIANAPPLET or BLACKBERRYAPPLET or IPHONEAPPLET or ANDROIDAPPLET or CCK or TECHCONSOLE or UNATTENDED or APOLSESSION or ANDROID_MOBILE_SDK or IOS_MOBILE_SDK or LensApplet</eSessionType>
          <sPlatform>string</sPlatform>
          <eCCKStatus>CCK_STATUS_WAITING or CCK_STATUS_ACTIVE or CCK_STATUS_INACTIVE</eCCKStatus>
          <sCCKPassCode>string</sCCKPassCode>
          <iCollabFlags>int</iCollabFlags>
          <iSessionFlags>int</iSessionFlags>
          <iUASessionID>int</iUASessionID>
        </QUEUEITEM_V7_6>
        <QUEUEITEM_V7_6>
          <iID>int</iID>
          <iTechnician>int</iTechnician>
          <iEntry>int</iEntry>
          <eStatus>SESSION_STARTING or SESSION_CONNECTING or SESSION_WAITING or SESSION_PICKEDUP or SESSION_CLOSEDBYCUSTOMER or SESSION_CLOSEDBYTECHNICIAN or SESSION_TRANSFERINGBUTNOTPICKEDUP or SESSION_REVOKED or SESSION_CLOSED_TRANSFERREDANOTHERTECH_WITHOUTPICKUP or SESSION_CUSTOMERLEFTSESSION_WASNOTPICKEDUP or SESSION_WAITINGTIMEOUT_PICKEDUP or SESSION_WAITINGTIMEOUT_NOTPICKEDUP or SESSION_SYSTEMTIMEOUT_PICKEDUP or SESSION_SYSTEMTIMEOUT_NOTPICKEDUP or SESSION_ABORTED_TECHDELETEDORDISABLED or SESSION_CLOSED_TRANSFERREDANOTHERTECH or SESSION_REBOOTING or SESSION_CONNECTIONPROBLEM or SESSION_ONHOLD or SESSION_ONHOLDBUTCUSTOMERLEFT or SESSION_TIMEOUT_SESSIONIDLETECHSIDE or SESSION_OFFLINE or SESSION_CUSTOMERLEFTSESSION_DURINGTRANSFER_WITHOUTPICKUP or SESSION_CUSTOMERLEFTSESSION_DURINGTRANSFER or SESSION_CLOSEDBYWAITINGCUSTOMER or SESSION_CLOSEDBYACTIVECUSTOMER or SESSION_CLOSED_DURINGRECONNECTING or SESSION_CLOSED_DURINGREBOOTING or SESSION_UACCESS_EXPIRED_WASPICKEDUPBEFORE or SESSION_UACCESS_EXPIRED_NOTPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYCUSTOMER_WASPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYCUSTOMER_NOTPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYADMIN_WASPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYADMIN_NOTPICKEDUPBEFORE or SESSION_TERMSANDCONDITIONSDECLINED or SESSION_CLOSED_DURINGREBOOTING_WITHOUTPICKUP or SESSION_CLOSED_DURINGRECONNECTING_WITHOUTPICKUP or SESSION_TIMEOUT_TECHCONNECTIONLOSTORSESSIONWASNOTCLOSEDBYTECH</eStatus>
          <eRequestedAction>REQUESTED_ACTION_NONE or REQUESTED_ACTION_START or REQUESTED_ACTION_END or REQUESTED_ACTION_HOLD or REQUESTED_ACTION_TRANSFER</eRequestedAction>
          <iRequestedActionBy>int</iRequestedActionBy>
          <eTransferStatus>NOT_TRANSFERRED or OUTGOING or INCOMING</eTransferStatus>
          <iTransferredBy>int</iTransferredBy>
          <sTransferredComment>string</sTransferredComment>
          <sCustomField0>string</sCustomField0>
          <sCustomField1>string</sCustomField1>
          <sCustomField2>string</sCustomField2>
          <sCustomField3>string</sCustomField3>
          <sCustomField4>string</sCustomField4>
          <sCustomField5>string</sCustomField5>
          <sTracking0>string</sTracking0>
          <sComputerID>string</sComputerID>
          <sStartTime>string</sStartTime>
          <iWaitingTimeInSec>int</iWaitingTimeInSec>
          <iTotalTimeInSec>int</iTotalTimeInSec>
          <bPrivate>boolean</bPrivate>
          <sLanguage>string</sLanguage>
          <bAppletReconnected>boolean</bAppletReconnected>
          <bICReconnected>boolean</bICReconnected>
          <iVersion>int</iVersion>
          <iTimeToExpiryInSec>int</iTimeToExpiryInSec>
          <bMediaSession>boolean</bMediaSession>
          <eSessionType>UNKNOWN or APPLET or MOBILEAPPLET or CALLINGCARD or MYAGENT or INSTANTCHAT or SYMBIANAPPLET or BLACKBERRYAPPLET or IPHONEAPPLET or ANDROIDAPPLET or CCK or TECHCONSOLE or UNATTENDED or APOLSESSION or ANDROID_MOBILE_SDK or IOS_MOBILE_SDK or LensApplet</eSessionType>
          <sPlatform>string</sPlatform>
          <eCCKStatus>CCK_STATUS_WAITING or CCK_STATUS_ACTIVE or CCK_STATUS_INACTIVE</eCCKStatus>
          <sCCKPassCode>string</sCCKPassCode>
          <iCollabFlags>int</iCollabFlags>
          <iSessionFlags>int</iSessionFlags>
          <iUASessionID>int</iUASessionID>
        </QUEUEITEM_V7_6>
      </aQueue>
      <sMaintenanceNext>string</sMaintenanceNext>
      <iMaintenanceDuration>int</iMaintenanceDuration>
      <iNotification>int</iNotification>
      <aMonitorQueue>
        <MONITORITEM>
          <iID>int</iID>
          <iTechnician>int</iTechnician>
          <sStartTime>string</sStartTime>
          <bTcReconnected>boolean</bTcReconnected>
          <eSessionType>UNKNOWN or APPLET or MOBILEAPPLET or CALLINGCARD or MYAGENT or INSTANTCHAT or SYMBIANAPPLET or BLACKBERRYAPPLET or IPHONEAPPLET or ANDROIDAPPLET or CCK or TECHCONSOLE or UNATTENDED or APOLSESSION or ANDROID_MOBILE_SDK or IOS_MOBILE_SDK or LensApplet</eSessionType>
          <eStatus>SESSION_STARTING or SESSION_CONNECTING or SESSION_WAITING or SESSION_PICKEDUP or SESSION_CLOSEDBYCUSTOMER or SESSION_CLOSEDBYTECHNICIAN or SESSION_TRANSFERINGBUTNOTPICKEDUP or SESSION_REVOKED or SESSION_CLOSED_TRANSFERREDANOTHERTECH_WITHOUTPICKUP or SESSION_CUSTOMERLEFTSESSION_WASNOTPICKEDUP or SESSION_WAITINGTIMEOUT_PICKEDUP or SESSION_WAITINGTIMEOUT_NOTPICKEDUP or SESSION_SYSTEMTIMEOUT_PICKEDUP or SESSION_SYSTEMTIMEOUT_NOTPICKEDUP or SESSION_ABORTED_TECHDELETEDORDISABLED or SESSION_CLOSED_TRANSFERREDANOTHERTECH or SESSION_REBOOTING or SESSION_CONNECTIONPROBLEM or SESSION_ONHOLD or SESSION_ONHOLDBUTCUSTOMERLEFT or SESSION_TIMEOUT_SESSIONIDLETECHSIDE or SESSION_OFFLINE or SESSION_CUSTOMERLEFTSESSION_DURINGTRANSFER_WITHOUTPICKUP or SESSION_CUSTOMERLEFTSESSION_DURINGTRANSFER or SESSION_CLOSEDBYWAITINGCUSTOMER or SESSION_CLOSEDBYACTIVECUSTOMER or SESSION_CLOSED_DURINGRECONNECTING or SESSION_CLOSED_DURINGREBOOTING or SESSION_UACCESS_EXPIRED_WASPICKEDUPBEFORE or SESSION_UACCESS_EXPIRED_NOTPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYCUSTOMER_WASPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYCUSTOMER_NOTPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYADMIN_WASPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYADMIN_NOTPICKEDUPBEFORE or SESSION_TERMSANDCONDITIONSDECLINED or SESSION_CLOSED_DURINGREBOOTING_WITHOUTPICKUP or SESSION_CLOSED_DURINGRECONNECTING_WITHOUTPICKUP or SESSION_TIMEOUT_TECHCONNECTIONLOSTORSESSIONWASNOTCLOSEDBYTECH</eStatus>
          <eTechStatus>Disabled or Offline or Online or Busy or Away</eTechStatus>
          <iNumOfSessions>unsignedByte</iNumOfSessions>
          <iNumOfActiveSessions>unsignedByte</iNumOfActiveSessions>
          <iNumOfMonitoringParties>unsignedByte</iNumOfMonitoringParties>
        </MONITORITEM>
        <MONITORITEM>
          <iID>int</iID>
          <iTechnician>int</iTechnician>
          <sStartTime>string</sStartTime>
          <bTcReconnected>boolean</bTcReconnected>
          <eSessionType>UNKNOWN or APPLET or MOBILEAPPLET or CALLINGCARD or MYAGENT or INSTANTCHAT or SYMBIANAPPLET or BLACKBERRYAPPLET or IPHONEAPPLET or ANDROIDAPPLET or CCK or TECHCONSOLE or UNATTENDED or APOLSESSION or ANDROID_MOBILE_SDK or IOS_MOBILE_SDK or LensApplet</eSessionType>
          <eStatus>SESSION_STARTING or SESSION_CONNECTING or SESSION_WAITING or SESSION_PICKEDUP or SESSION_CLOSEDBYCUSTOMER or SESSION_CLOSEDBYTECHNICIAN or SESSION_TRANSFERINGBUTNOTPICKEDUP or SESSION_REVOKED or SESSION_CLOSED_TRANSFERREDANOTHERTECH_WITHOUTPICKUP or SESSION_CUSTOMERLEFTSESSION_WASNOTPICKEDUP or SESSION_WAITINGTIMEOUT_PICKEDUP or SESSION_WAITINGTIMEOUT_NOTPICKEDUP or SESSION_SYSTEMTIMEOUT_PICKEDUP or SESSION_SYSTEMTIMEOUT_NOTPICKEDUP or SESSION_ABORTED_TECHDELETEDORDISABLED or SESSION_CLOSED_TRANSFERREDANOTHERTECH or SESSION_REBOOTING or SESSION_CONNECTIONPROBLEM or SESSION_ONHOLD or SESSION_ONHOLDBUTCUSTOMERLEFT or SESSION_TIMEOUT_SESSIONIDLETECHSIDE or SESSION_OFFLINE or SESSION_CUSTOMERLEFTSESSION_DURINGTRANSFER_WITHOUTPICKUP or SESSION_CUSTOMERLEFTSESSION_DURINGTRANSFER or SESSION_CLOSEDBYWAITINGCUSTOMER or SESSION_CLOSEDBYACTIVECUSTOMER or SESSION_CLOSED_DURINGRECONNECTING or SESSION_CLOSED_DURINGREBOOTING or SESSION_UACCESS_EXPIRED_WASPICKEDUPBEFORE or SESSION_UACCESS_EXPIRED_NOTPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYCUSTOMER_WASPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYCUSTOMER_NOTPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYADMIN_WASPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYADMIN_NOTPICKEDUPBEFORE or SESSION_TERMSANDCONDITIONSDECLINED or SESSION_CLOSED_DURINGREBOOTING_WITHOUTPICKUP or SESSION_CLOSED_DURINGRECONNECTING_WITHOUTPICKUP or SESSION_TIMEOUT_TECHCONNECTIONLOSTORSESSIONWASNOTCLOSEDBYTECH</eStatus>
          <eTechStatus>Disabled or Offline or Online or Busy or Away</eTechStatus>
          <iNumOfSessions>unsignedByte</iNumOfSessions>
          <iNumOfActiveSessions>unsignedByte</iNumOfActiveSessions>
          <iNumOfMonitoringParties>unsignedByte</iNumOfMonitoringParties>
        </MONITORITEM>
      </aMonitorQueue>
      <bChatNowVisible>boolean</bChatNowVisible>
    </getQueue_v7_6Response>
  </soap12:Body>
</soap12:Envelope>