TechnicianConsole
Click here for a complete list of operations.
getQueue_v7_8
Test
The test form is only available for requests from the local machine.SOAP 1.1
The following is a sample SOAP 1.1 request and response. The placeholders shown need to be replaced with actual values.
POST /WebServices/TechnicianConsole.asmx HTTP/1.1 Host: secure.logmeinrescue.com Content-Type: text/xml; charset=utf-8 Content-Length: length SOAPAction: "http://microsoft.com/webservices/getQueue_v7_8" <?xml version="1.0" encoding="utf-8"?> <soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"> <soap:Body> <getQueue_v7_8 xmlns="http://microsoft.com/webservices/"> <iConsoleID>int</iConsoleID> </getQueue_v7_8> </soap:Body> </soap:Envelope>
HTTP/1.1 200 OK Content-Type: text/xml; charset=utf-8 Content-Length: length <?xml version="1.0" encoding="utf-8"?> <soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"> <soap:Body> <getQueue_v7_8Response xmlns="http://microsoft.com/webservices/"> <getQueue_v7_8Result>getQueue_v6_2_UnknownError or getQueue_v6_2_OK or getQueue_v6_2_UserNotLoggedIn or getQueue_v6_2_TrialIsOver or getQueue_v6_2_CompanyBlocked or getQueue_v6_2_UserNotLoggedInConsoleID or getQueue_v6_2_UserNotLoggedInUserNotExists or getQueue_v6_2_UserNotLoggedInUserNotActive</getQueue_v7_8Result> <aQueue> <QUEUEITEM_V7_8> <iID>int</iID> <iTechnician>int</iTechnician> <iEntry>int</iEntry> <eStatus>SESSION_STARTING or SESSION_CONNECTING or SESSION_WAITING or SESSION_PICKEDUP or SESSION_CLOSEDBYCUSTOMER or SESSION_CLOSEDBYTECHNICIAN or SESSION_TRANSFERINGBUTNOTPICKEDUP or SESSION_REVOKED or SESSION_CLOSED_TRANSFERREDANOTHERTECH_WITHOUTPICKUP or SESSION_CUSTOMERLEFTSESSION_WASNOTPICKEDUP or SESSION_WAITINGTIMEOUT_PICKEDUP or SESSION_WAITINGTIMEOUT_NOTPICKEDUP or SESSION_SYSTEMTIMEOUT_PICKEDUP or SESSION_SYSTEMTIMEOUT_NOTPICKEDUP or SESSION_ABORTED_TECHDELETEDORDISABLED or SESSION_CLOSED_TRANSFERREDANOTHERTECH or SESSION_REBOOTING or SESSION_CONNECTIONPROBLEM or SESSION_ONHOLD or SESSION_ONHOLDBUTCUSTOMERLEFT or SESSION_TIMEOUT_SESSIONIDLETECHSIDE or SESSION_OFFLINE or SESSION_CUSTOMERLEFTSESSION_DURINGTRANSFER_WITHOUTPICKUP or SESSION_CUSTOMERLEFTSESSION_DURINGTRANSFER or SESSION_CLOSEDBYWAITINGCUSTOMER or SESSION_CLOSEDBYACTIVECUSTOMER or SESSION_CLOSED_DURINGRECONNECTING or SESSION_CLOSED_DURINGREBOOTING or SESSION_UACCESS_EXPIRED_WASPICKEDUPBEFORE or SESSION_UACCESS_EXPIRED_NOTPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYCUSTOMER_WASPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYCUSTOMER_NOTPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYADMIN_WASPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYADMIN_NOTPICKEDUPBEFORE or SESSION_TERMSANDCONDITIONSDECLINED or SESSION_CLOSED_DURINGREBOOTING_WITHOUTPICKUP or SESSION_CLOSED_DURINGRECONNECTING_WITHOUTPICKUP or SESSION_TIMEOUT_TECHCONNECTIONLOSTORSESSIONWASNOTCLOSEDBYTECH</eStatus> <eRequestedAction>REQUESTED_ACTION_NONE or REQUESTED_ACTION_START or REQUESTED_ACTION_END or REQUESTED_ACTION_HOLD or REQUESTED_ACTION_TRANSFER</eRequestedAction> <iRequestedActionBy>int</iRequestedActionBy> <eTransferStatus>NOT_TRANSFERRED or OUTGOING or INCOMING</eTransferStatus> <iTransferredBy>int</iTransferredBy> <sTransferredComment>string</sTransferredComment> <sCustomField0>string</sCustomField0> <sCustomField1>string</sCustomField1> <sCustomField2>string</sCustomField2> <sCustomField3>string</sCustomField3> <sCustomField4>string</sCustomField4> <sCustomField5>string</sCustomField5> <sTracking0>string</sTracking0> <sComputerID>string</sComputerID> <sStartTime>string</sStartTime> <iWaitingTimeInSec>int</iWaitingTimeInSec> <iTotalTimeInSec>int</iTotalTimeInSec> <bPrivate>boolean</bPrivate> <sLanguage>string</sLanguage> <bAppletReconnected>boolean</bAppletReconnected> <bICReconnected>boolean</bICReconnected> <iVersion>int</iVersion> <iTimeToExpiryInSec>int</iTimeToExpiryInSec> <bMediaSession>boolean</bMediaSession> <eSessionType>UNKNOWN or APPLET or MOBILEAPPLET or CALLINGCARD or MYAGENT or INSTANTCHAT or SYMBIANAPPLET or BLACKBERRYAPPLET or IPHONEAPPLET or ANDROIDAPPLET or CCK or TECHCONSOLE or UNATTENDED or APOLSESSION or ANDROID_MOBILE_SDK or IOS_MOBILE_SDK or LensApplet</eSessionType> <sPlatform>string</sPlatform> <eCCKStatus>CCK_STATUS_WAITING or CCK_STATUS_ACTIVE or CCK_STATUS_INACTIVE</eCCKStatus> <sCCKPassCode>string</sCCKPassCode> <iCollabFlags>int</iCollabFlags> <iSessionFlags>int</iSessionFlags> <iUASessionID>int</iUASessionID> <PinCode>int</PinCode> </QUEUEITEM_V7_8> <QUEUEITEM_V7_8> <iID>int</iID> <iTechnician>int</iTechnician> <iEntry>int</iEntry> <eStatus>SESSION_STARTING or SESSION_CONNECTING or SESSION_WAITING or SESSION_PICKEDUP or SESSION_CLOSEDBYCUSTOMER or SESSION_CLOSEDBYTECHNICIAN or SESSION_TRANSFERINGBUTNOTPICKEDUP or SESSION_REVOKED or SESSION_CLOSED_TRANSFERREDANOTHERTECH_WITHOUTPICKUP or SESSION_CUSTOMERLEFTSESSION_WASNOTPICKEDUP or SESSION_WAITINGTIMEOUT_PICKEDUP or SESSION_WAITINGTIMEOUT_NOTPICKEDUP or SESSION_SYSTEMTIMEOUT_PICKEDUP or SESSION_SYSTEMTIMEOUT_NOTPICKEDUP or SESSION_ABORTED_TECHDELETEDORDISABLED or SESSION_CLOSED_TRANSFERREDANOTHERTECH or SESSION_REBOOTING or SESSION_CONNECTIONPROBLEM or SESSION_ONHOLD or SESSION_ONHOLDBUTCUSTOMERLEFT or SESSION_TIMEOUT_SESSIONIDLETECHSIDE or SESSION_OFFLINE or SESSION_CUSTOMERLEFTSESSION_DURINGTRANSFER_WITHOUTPICKUP or SESSION_CUSTOMERLEFTSESSION_DURINGTRANSFER or SESSION_CLOSEDBYWAITINGCUSTOMER or SESSION_CLOSEDBYACTIVECUSTOMER or SESSION_CLOSED_DURINGRECONNECTING or SESSION_CLOSED_DURINGREBOOTING or SESSION_UACCESS_EXPIRED_WASPICKEDUPBEFORE or SESSION_UACCESS_EXPIRED_NOTPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYCUSTOMER_WASPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYCUSTOMER_NOTPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYADMIN_WASPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYADMIN_NOTPICKEDUPBEFORE or SESSION_TERMSANDCONDITIONSDECLINED or SESSION_CLOSED_DURINGREBOOTING_WITHOUTPICKUP or SESSION_CLOSED_DURINGRECONNECTING_WITHOUTPICKUP or SESSION_TIMEOUT_TECHCONNECTIONLOSTORSESSIONWASNOTCLOSEDBYTECH</eStatus> <eRequestedAction>REQUESTED_ACTION_NONE or REQUESTED_ACTION_START or REQUESTED_ACTION_END or REQUESTED_ACTION_HOLD or REQUESTED_ACTION_TRANSFER</eRequestedAction> <iRequestedActionBy>int</iRequestedActionBy> <eTransferStatus>NOT_TRANSFERRED or OUTGOING or INCOMING</eTransferStatus> <iTransferredBy>int</iTransferredBy> <sTransferredComment>string</sTransferredComment> <sCustomField0>string</sCustomField0> <sCustomField1>string</sCustomField1> <sCustomField2>string</sCustomField2> <sCustomField3>string</sCustomField3> <sCustomField4>string</sCustomField4> <sCustomField5>string</sCustomField5> <sTracking0>string</sTracking0> <sComputerID>string</sComputerID> <sStartTime>string</sStartTime> <iWaitingTimeInSec>int</iWaitingTimeInSec> <iTotalTimeInSec>int</iTotalTimeInSec> <bPrivate>boolean</bPrivate> <sLanguage>string</sLanguage> <bAppletReconnected>boolean</bAppletReconnected> <bICReconnected>boolean</bICReconnected> <iVersion>int</iVersion> <iTimeToExpiryInSec>int</iTimeToExpiryInSec> <bMediaSession>boolean</bMediaSession> <eSessionType>UNKNOWN or APPLET or MOBILEAPPLET or CALLINGCARD or MYAGENT or INSTANTCHAT or SYMBIANAPPLET or BLACKBERRYAPPLET or IPHONEAPPLET or ANDROIDAPPLET or CCK or TECHCONSOLE or UNATTENDED or APOLSESSION or ANDROID_MOBILE_SDK or IOS_MOBILE_SDK or LensApplet</eSessionType> <sPlatform>string</sPlatform> <eCCKStatus>CCK_STATUS_WAITING or CCK_STATUS_ACTIVE or CCK_STATUS_INACTIVE</eCCKStatus> <sCCKPassCode>string</sCCKPassCode> <iCollabFlags>int</iCollabFlags> <iSessionFlags>int</iSessionFlags> <iUASessionID>int</iUASessionID> <PinCode>int</PinCode> </QUEUEITEM_V7_8> </aQueue> <sMaintenanceNext>string</sMaintenanceNext> <iMaintenanceDuration>int</iMaintenanceDuration> <iNotification>int</iNotification> <aMonitorQueue> <MONITORITEM> <iID>int</iID> <iTechnician>int</iTechnician> <sStartTime>string</sStartTime> <bTcReconnected>boolean</bTcReconnected> <eSessionType>UNKNOWN or APPLET or MOBILEAPPLET or CALLINGCARD or MYAGENT or INSTANTCHAT or SYMBIANAPPLET or BLACKBERRYAPPLET or IPHONEAPPLET or ANDROIDAPPLET or CCK or TECHCONSOLE or UNATTENDED or APOLSESSION or ANDROID_MOBILE_SDK or IOS_MOBILE_SDK or LensApplet</eSessionType> <eStatus>SESSION_STARTING or SESSION_CONNECTING or SESSION_WAITING or SESSION_PICKEDUP or SESSION_CLOSEDBYCUSTOMER or SESSION_CLOSEDBYTECHNICIAN or SESSION_TRANSFERINGBUTNOTPICKEDUP or SESSION_REVOKED or SESSION_CLOSED_TRANSFERREDANOTHERTECH_WITHOUTPICKUP or SESSION_CUSTOMERLEFTSESSION_WASNOTPICKEDUP or SESSION_WAITINGTIMEOUT_PICKEDUP or SESSION_WAITINGTIMEOUT_NOTPICKEDUP or SESSION_SYSTEMTIMEOUT_PICKEDUP or SESSION_SYSTEMTIMEOUT_NOTPICKEDUP or SESSION_ABORTED_TECHDELETEDORDISABLED or SESSION_CLOSED_TRANSFERREDANOTHERTECH or SESSION_REBOOTING or SESSION_CONNECTIONPROBLEM or SESSION_ONHOLD or SESSION_ONHOLDBUTCUSTOMERLEFT or SESSION_TIMEOUT_SESSIONIDLETECHSIDE or SESSION_OFFLINE or SESSION_CUSTOMERLEFTSESSION_DURINGTRANSFER_WITHOUTPICKUP or SESSION_CUSTOMERLEFTSESSION_DURINGTRANSFER or SESSION_CLOSEDBYWAITINGCUSTOMER or SESSION_CLOSEDBYACTIVECUSTOMER or SESSION_CLOSED_DURINGRECONNECTING or SESSION_CLOSED_DURINGREBOOTING or SESSION_UACCESS_EXPIRED_WASPICKEDUPBEFORE or SESSION_UACCESS_EXPIRED_NOTPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYCUSTOMER_WASPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYCUSTOMER_NOTPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYADMIN_WASPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYADMIN_NOTPICKEDUPBEFORE or SESSION_TERMSANDCONDITIONSDECLINED or SESSION_CLOSED_DURINGREBOOTING_WITHOUTPICKUP or SESSION_CLOSED_DURINGRECONNECTING_WITHOUTPICKUP or SESSION_TIMEOUT_TECHCONNECTIONLOSTORSESSIONWASNOTCLOSEDBYTECH</eStatus> <eTechStatus>Disabled or Offline or Online or Busy or Away</eTechStatus> <iNumOfSessions>unsignedByte</iNumOfSessions> <iNumOfActiveSessions>unsignedByte</iNumOfActiveSessions> <iNumOfMonitoringParties>unsignedByte</iNumOfMonitoringParties> </MONITORITEM> <MONITORITEM> <iID>int</iID> <iTechnician>int</iTechnician> <sStartTime>string</sStartTime> <bTcReconnected>boolean</bTcReconnected> <eSessionType>UNKNOWN or APPLET or MOBILEAPPLET or CALLINGCARD or MYAGENT or INSTANTCHAT or SYMBIANAPPLET or BLACKBERRYAPPLET or IPHONEAPPLET or ANDROIDAPPLET or CCK or TECHCONSOLE or UNATTENDED or APOLSESSION or ANDROID_MOBILE_SDK or IOS_MOBILE_SDK or LensApplet</eSessionType> <eStatus>SESSION_STARTING or SESSION_CONNECTING or SESSION_WAITING or SESSION_PICKEDUP or SESSION_CLOSEDBYCUSTOMER or SESSION_CLOSEDBYTECHNICIAN or SESSION_TRANSFERINGBUTNOTPICKEDUP or SESSION_REVOKED or SESSION_CLOSED_TRANSFERREDANOTHERTECH_WITHOUTPICKUP or SESSION_CUSTOMERLEFTSESSION_WASNOTPICKEDUP or SESSION_WAITINGTIMEOUT_PICKEDUP or SESSION_WAITINGTIMEOUT_NOTPICKEDUP or SESSION_SYSTEMTIMEOUT_PICKEDUP or SESSION_SYSTEMTIMEOUT_NOTPICKEDUP or SESSION_ABORTED_TECHDELETEDORDISABLED or SESSION_CLOSED_TRANSFERREDANOTHERTECH or SESSION_REBOOTING or SESSION_CONNECTIONPROBLEM or SESSION_ONHOLD or SESSION_ONHOLDBUTCUSTOMERLEFT or SESSION_TIMEOUT_SESSIONIDLETECHSIDE or SESSION_OFFLINE or SESSION_CUSTOMERLEFTSESSION_DURINGTRANSFER_WITHOUTPICKUP or SESSION_CUSTOMERLEFTSESSION_DURINGTRANSFER or SESSION_CLOSEDBYWAITINGCUSTOMER or SESSION_CLOSEDBYACTIVECUSTOMER or SESSION_CLOSED_DURINGRECONNECTING or SESSION_CLOSED_DURINGREBOOTING or SESSION_UACCESS_EXPIRED_WASPICKEDUPBEFORE or SESSION_UACCESS_EXPIRED_NOTPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYCUSTOMER_WASPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYCUSTOMER_NOTPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYADMIN_WASPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYADMIN_NOTPICKEDUPBEFORE or SESSION_TERMSANDCONDITIONSDECLINED or SESSION_CLOSED_DURINGREBOOTING_WITHOUTPICKUP or SESSION_CLOSED_DURINGRECONNECTING_WITHOUTPICKUP or SESSION_TIMEOUT_TECHCONNECTIONLOSTORSESSIONWASNOTCLOSEDBYTECH</eStatus> <eTechStatus>Disabled or Offline or Online or Busy or Away</eTechStatus> <iNumOfSessions>unsignedByte</iNumOfSessions> <iNumOfActiveSessions>unsignedByte</iNumOfActiveSessions> <iNumOfMonitoringParties>unsignedByte</iNumOfMonitoringParties> </MONITORITEM> </aMonitorQueue> <bChatNowVisible>boolean</bChatNowVisible> </getQueue_v7_8Response> </soap:Body> </soap:Envelope>
SOAP 1.2
The following is a sample SOAP 1.2 request and response. The placeholders shown need to be replaced with actual values.
POST /WebServices/TechnicianConsole.asmx HTTP/1.1 Host: secure.logmeinrescue.com Content-Type: application/soap+xml; charset=utf-8 Content-Length: length <?xml version="1.0" encoding="utf-8"?> <soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope"> <soap12:Body> <getQueue_v7_8 xmlns="http://microsoft.com/webservices/"> <iConsoleID>int</iConsoleID> </getQueue_v7_8> </soap12:Body> </soap12:Envelope>
HTTP/1.1 200 OK Content-Type: application/soap+xml; charset=utf-8 Content-Length: length <?xml version="1.0" encoding="utf-8"?> <soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope"> <soap12:Body> <getQueue_v7_8Response xmlns="http://microsoft.com/webservices/"> <getQueue_v7_8Result>getQueue_v6_2_UnknownError or getQueue_v6_2_OK or getQueue_v6_2_UserNotLoggedIn or getQueue_v6_2_TrialIsOver or getQueue_v6_2_CompanyBlocked or getQueue_v6_2_UserNotLoggedInConsoleID or getQueue_v6_2_UserNotLoggedInUserNotExists or getQueue_v6_2_UserNotLoggedInUserNotActive</getQueue_v7_8Result> <aQueue> <QUEUEITEM_V7_8> <iID>int</iID> <iTechnician>int</iTechnician> <iEntry>int</iEntry> <eStatus>SESSION_STARTING or SESSION_CONNECTING or SESSION_WAITING or SESSION_PICKEDUP or SESSION_CLOSEDBYCUSTOMER or SESSION_CLOSEDBYTECHNICIAN or SESSION_TRANSFERINGBUTNOTPICKEDUP or SESSION_REVOKED or SESSION_CLOSED_TRANSFERREDANOTHERTECH_WITHOUTPICKUP or SESSION_CUSTOMERLEFTSESSION_WASNOTPICKEDUP or SESSION_WAITINGTIMEOUT_PICKEDUP or SESSION_WAITINGTIMEOUT_NOTPICKEDUP or SESSION_SYSTEMTIMEOUT_PICKEDUP or SESSION_SYSTEMTIMEOUT_NOTPICKEDUP or SESSION_ABORTED_TECHDELETEDORDISABLED or SESSION_CLOSED_TRANSFERREDANOTHERTECH or SESSION_REBOOTING or SESSION_CONNECTIONPROBLEM or SESSION_ONHOLD or SESSION_ONHOLDBUTCUSTOMERLEFT or SESSION_TIMEOUT_SESSIONIDLETECHSIDE or SESSION_OFFLINE or SESSION_CUSTOMERLEFTSESSION_DURINGTRANSFER_WITHOUTPICKUP or SESSION_CUSTOMERLEFTSESSION_DURINGTRANSFER or SESSION_CLOSEDBYWAITINGCUSTOMER or SESSION_CLOSEDBYACTIVECUSTOMER or SESSION_CLOSED_DURINGRECONNECTING or SESSION_CLOSED_DURINGREBOOTING or SESSION_UACCESS_EXPIRED_WASPICKEDUPBEFORE or SESSION_UACCESS_EXPIRED_NOTPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYCUSTOMER_WASPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYCUSTOMER_NOTPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYADMIN_WASPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYADMIN_NOTPICKEDUPBEFORE or SESSION_TERMSANDCONDITIONSDECLINED or SESSION_CLOSED_DURINGREBOOTING_WITHOUTPICKUP or SESSION_CLOSED_DURINGRECONNECTING_WITHOUTPICKUP or SESSION_TIMEOUT_TECHCONNECTIONLOSTORSESSIONWASNOTCLOSEDBYTECH</eStatus> <eRequestedAction>REQUESTED_ACTION_NONE or REQUESTED_ACTION_START or REQUESTED_ACTION_END or REQUESTED_ACTION_HOLD or REQUESTED_ACTION_TRANSFER</eRequestedAction> <iRequestedActionBy>int</iRequestedActionBy> <eTransferStatus>NOT_TRANSFERRED or OUTGOING or INCOMING</eTransferStatus> <iTransferredBy>int</iTransferredBy> <sTransferredComment>string</sTransferredComment> <sCustomField0>string</sCustomField0> <sCustomField1>string</sCustomField1> <sCustomField2>string</sCustomField2> <sCustomField3>string</sCustomField3> <sCustomField4>string</sCustomField4> <sCustomField5>string</sCustomField5> <sTracking0>string</sTracking0> <sComputerID>string</sComputerID> <sStartTime>string</sStartTime> <iWaitingTimeInSec>int</iWaitingTimeInSec> <iTotalTimeInSec>int</iTotalTimeInSec> <bPrivate>boolean</bPrivate> <sLanguage>string</sLanguage> <bAppletReconnected>boolean</bAppletReconnected> <bICReconnected>boolean</bICReconnected> <iVersion>int</iVersion> <iTimeToExpiryInSec>int</iTimeToExpiryInSec> <bMediaSession>boolean</bMediaSession> <eSessionType>UNKNOWN or APPLET or MOBILEAPPLET or CALLINGCARD or MYAGENT or INSTANTCHAT or SYMBIANAPPLET or BLACKBERRYAPPLET or IPHONEAPPLET or ANDROIDAPPLET or CCK or TECHCONSOLE or UNATTENDED or APOLSESSION or ANDROID_MOBILE_SDK or IOS_MOBILE_SDK or LensApplet</eSessionType> <sPlatform>string</sPlatform> <eCCKStatus>CCK_STATUS_WAITING or CCK_STATUS_ACTIVE or CCK_STATUS_INACTIVE</eCCKStatus> <sCCKPassCode>string</sCCKPassCode> <iCollabFlags>int</iCollabFlags> <iSessionFlags>int</iSessionFlags> <iUASessionID>int</iUASessionID> <PinCode>int</PinCode> </QUEUEITEM_V7_8> <QUEUEITEM_V7_8> <iID>int</iID> <iTechnician>int</iTechnician> <iEntry>int</iEntry> <eStatus>SESSION_STARTING or SESSION_CONNECTING or SESSION_WAITING or SESSION_PICKEDUP or SESSION_CLOSEDBYCUSTOMER or SESSION_CLOSEDBYTECHNICIAN or SESSION_TRANSFERINGBUTNOTPICKEDUP or SESSION_REVOKED or SESSION_CLOSED_TRANSFERREDANOTHERTECH_WITHOUTPICKUP or SESSION_CUSTOMERLEFTSESSION_WASNOTPICKEDUP or SESSION_WAITINGTIMEOUT_PICKEDUP or SESSION_WAITINGTIMEOUT_NOTPICKEDUP or SESSION_SYSTEMTIMEOUT_PICKEDUP or SESSION_SYSTEMTIMEOUT_NOTPICKEDUP or SESSION_ABORTED_TECHDELETEDORDISABLED or SESSION_CLOSED_TRANSFERREDANOTHERTECH or SESSION_REBOOTING or SESSION_CONNECTIONPROBLEM or SESSION_ONHOLD or SESSION_ONHOLDBUTCUSTOMERLEFT or SESSION_TIMEOUT_SESSIONIDLETECHSIDE or SESSION_OFFLINE or SESSION_CUSTOMERLEFTSESSION_DURINGTRANSFER_WITHOUTPICKUP or SESSION_CUSTOMERLEFTSESSION_DURINGTRANSFER or SESSION_CLOSEDBYWAITINGCUSTOMER or SESSION_CLOSEDBYACTIVECUSTOMER or SESSION_CLOSED_DURINGRECONNECTING or SESSION_CLOSED_DURINGREBOOTING or SESSION_UACCESS_EXPIRED_WASPICKEDUPBEFORE or SESSION_UACCESS_EXPIRED_NOTPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYCUSTOMER_WASPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYCUSTOMER_NOTPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYADMIN_WASPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYADMIN_NOTPICKEDUPBEFORE or SESSION_TERMSANDCONDITIONSDECLINED or SESSION_CLOSED_DURINGREBOOTING_WITHOUTPICKUP or SESSION_CLOSED_DURINGRECONNECTING_WITHOUTPICKUP or SESSION_TIMEOUT_TECHCONNECTIONLOSTORSESSIONWASNOTCLOSEDBYTECH</eStatus> <eRequestedAction>REQUESTED_ACTION_NONE or REQUESTED_ACTION_START or REQUESTED_ACTION_END or REQUESTED_ACTION_HOLD or REQUESTED_ACTION_TRANSFER</eRequestedAction> <iRequestedActionBy>int</iRequestedActionBy> <eTransferStatus>NOT_TRANSFERRED or OUTGOING or INCOMING</eTransferStatus> <iTransferredBy>int</iTransferredBy> <sTransferredComment>string</sTransferredComment> <sCustomField0>string</sCustomField0> <sCustomField1>string</sCustomField1> <sCustomField2>string</sCustomField2> <sCustomField3>string</sCustomField3> <sCustomField4>string</sCustomField4> <sCustomField5>string</sCustomField5> <sTracking0>string</sTracking0> <sComputerID>string</sComputerID> <sStartTime>string</sStartTime> <iWaitingTimeInSec>int</iWaitingTimeInSec> <iTotalTimeInSec>int</iTotalTimeInSec> <bPrivate>boolean</bPrivate> <sLanguage>string</sLanguage> <bAppletReconnected>boolean</bAppletReconnected> <bICReconnected>boolean</bICReconnected> <iVersion>int</iVersion> <iTimeToExpiryInSec>int</iTimeToExpiryInSec> <bMediaSession>boolean</bMediaSession> <eSessionType>UNKNOWN or APPLET or MOBILEAPPLET or CALLINGCARD or MYAGENT or INSTANTCHAT or SYMBIANAPPLET or BLACKBERRYAPPLET or IPHONEAPPLET or ANDROIDAPPLET or CCK or TECHCONSOLE or UNATTENDED or APOLSESSION or ANDROID_MOBILE_SDK or IOS_MOBILE_SDK or LensApplet</eSessionType> <sPlatform>string</sPlatform> <eCCKStatus>CCK_STATUS_WAITING or CCK_STATUS_ACTIVE or CCK_STATUS_INACTIVE</eCCKStatus> <sCCKPassCode>string</sCCKPassCode> <iCollabFlags>int</iCollabFlags> <iSessionFlags>int</iSessionFlags> <iUASessionID>int</iUASessionID> <PinCode>int</PinCode> </QUEUEITEM_V7_8> </aQueue> <sMaintenanceNext>string</sMaintenanceNext> <iMaintenanceDuration>int</iMaintenanceDuration> <iNotification>int</iNotification> <aMonitorQueue> <MONITORITEM> <iID>int</iID> <iTechnician>int</iTechnician> <sStartTime>string</sStartTime> <bTcReconnected>boolean</bTcReconnected> <eSessionType>UNKNOWN or APPLET or MOBILEAPPLET or CALLINGCARD or MYAGENT or INSTANTCHAT or SYMBIANAPPLET or BLACKBERRYAPPLET or IPHONEAPPLET or ANDROIDAPPLET or CCK or TECHCONSOLE or UNATTENDED or APOLSESSION or ANDROID_MOBILE_SDK or IOS_MOBILE_SDK or LensApplet</eSessionType> <eStatus>SESSION_STARTING or SESSION_CONNECTING or SESSION_WAITING or SESSION_PICKEDUP or SESSION_CLOSEDBYCUSTOMER or SESSION_CLOSEDBYTECHNICIAN or SESSION_TRANSFERINGBUTNOTPICKEDUP or SESSION_REVOKED or SESSION_CLOSED_TRANSFERREDANOTHERTECH_WITHOUTPICKUP or SESSION_CUSTOMERLEFTSESSION_WASNOTPICKEDUP or SESSION_WAITINGTIMEOUT_PICKEDUP or SESSION_WAITINGTIMEOUT_NOTPICKEDUP or SESSION_SYSTEMTIMEOUT_PICKEDUP or SESSION_SYSTEMTIMEOUT_NOTPICKEDUP or SESSION_ABORTED_TECHDELETEDORDISABLED or SESSION_CLOSED_TRANSFERREDANOTHERTECH or SESSION_REBOOTING or SESSION_CONNECTIONPROBLEM or SESSION_ONHOLD or SESSION_ONHOLDBUTCUSTOMERLEFT or SESSION_TIMEOUT_SESSIONIDLETECHSIDE or SESSION_OFFLINE or SESSION_CUSTOMERLEFTSESSION_DURINGTRANSFER_WITHOUTPICKUP or SESSION_CUSTOMERLEFTSESSION_DURINGTRANSFER or SESSION_CLOSEDBYWAITINGCUSTOMER or SESSION_CLOSEDBYACTIVECUSTOMER or SESSION_CLOSED_DURINGRECONNECTING or SESSION_CLOSED_DURINGREBOOTING or SESSION_UACCESS_EXPIRED_WASPICKEDUPBEFORE or SESSION_UACCESS_EXPIRED_NOTPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYCUSTOMER_WASPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYCUSTOMER_NOTPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYADMIN_WASPICKEDUPBEFORE or SESSION_UACCESS_REVOKEDBYADMIN_NOTPICKEDUPBEFORE or SESSION_TERMSANDCONDITIONSDECLINED or SESSION_CLOSED_DURINGREBOOTING_WITHOUTPICKUP or 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