TechnicianConsole
Click here for a complete list of operations.
getSettings_v7_9_1
Test
The test form is only available for requests from the local machine.SOAP 1.1
The following is a sample SOAP 1.1 request and response. The placeholders shown need to be replaced with actual values.
POST /WebServices/TechnicianConsole.asmx HTTP/1.1
Host: secure.logmeinrescue.com
Content-Type: text/xml; charset=utf-8
Content-Length: length
SOAPAction: "http://microsoft.com/webservices/getSettings_v7_9_1"
<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
<soap:Body>
<getSettings_v7_9_1 xmlns="http://microsoft.com/webservices/" />
</soap:Body>
</soap:Envelope>
HTTP/1.1 200 OK
Content-Type: text/xml; charset=utf-8
Content-Length: length
<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
<soap:Body>
<getSettings_v7_9_1Response xmlns="http://microsoft.com/webservices/">
<getSettings_v7_9_1Result>getSettings_UnknownError or getSettings_OK or getSettings_UserNotLoggedIn</getSettings_v7_9_1Result>
<oSettings>
<sMailSubject>string</sMailSubject>
<sMailBodyUp>string</sMailBodyUp>
<sMailBodyMiddle>string</sMailBodyMiddle>
<sMailBodyDown>string</sMailBodyDown>
<bPrivateSessionMailDefaultNotAllowed>boolean</bPrivateSessionMailDefaultNotAllowed>
<bPrivateSessionMailRescueNotAllowed>boolean</bPrivateSessionMailRescueNotAllowed>
<bPrivateSessionPINNotAllowed>boolean</bPrivateSessionPINNotAllowed>
<sCustomPinCodeEntryPageUrl>string</sCustomPinCodeEntryPageUrl>
<bPrivateSessionLinkNotAllowed>boolean</bPrivateSessionLinkNotAllowed>
<sInvitationUrlPrefix>string</sInvitationUrlPrefix>
<bPrivateSessionSMSNotAllowed>boolean</bPrivateSessionSMSNotAllowed>
<bThirdPartyPinCodeAvailable>boolean</bThirdPartyPinCodeAvailable>
<bThirdPartyEmailViaDefaultClientAvailable>boolean</bThirdPartyEmailViaDefaultClientAvailable>
<bThirdPartyEmailViaRescueServersAvailable>boolean</bThirdPartyEmailViaRescueServersAvailable>
<bThirdPartyLinkAvailable>boolean</bThirdPartyLinkAvailable>
<sThirdPartyEmailSubject>string</sThirdPartyEmailSubject>
<sThirdPartyEmailText>string</sThirdPartyEmailText>
<sThirdPartyEmailSignature>string</sThirdPartyEmailSignature>
<sThirdPartyPinCodeEntryPageUrl>string</sThirdPartyPinCodeEntryPageUrl>
<bTCClipboardSync>boolean</bTCClipboardSync>
<iAwayStatusAfter>short</iAwayStatusAfter>
<iSimultaneousSessions>unsignedByte</iSimultaneousSessions>
<iSimultaneousLensSessions>unsignedByte</iSimultaneousLensSessions>
<iBusyStatusAfter>unsignedByte</iBusyStatusAfter>
<iAutoLogout>int</iAutoLogout>
<bDisableDesktopBackground>boolean</bDisableDesktopBackground>
<sKnowledgeBaseLink>string</sKnowledgeBaseLink>
<sKnowledgeBaseOnDemandLink>string</sKnowledgeBaseOnDemandLink>
<bTCExternalShowLink>boolean</bTCExternalShowLink>
<sTCExternalLinkName>string</sTCExternalLinkName>
<sTCExternalLinkUrl>string</sTCExternalLinkUrl>
<bForceAutoStartPrivateSessions>boolean</bForceAutoStartPrivateSessions>
<bSessionRecording>boolean</bSessionRecording>
<sSessionRecordingLocation>string</sSessionRecordingLocation>
<bTCSavingScreenRecordingLocally>boolean</bTCSavingScreenRecordingLocally>
<iPrivateCodeValidity>short</iPrivateCodeValidity>
<aCustomField>
<CUSTOMFIELD>
<sName>string</sName>
<bEnabled>boolean</bEnabled>
<bMandatory>boolean</bMandatory>
<bDropDown>boolean</bDropDown>
<aDropDownValues xsi:nil="true" />
</CUSTOMFIELD>
<CUSTOMFIELD>
<sName>string</sName>
<bEnabled>boolean</bEnabled>
<bMandatory>boolean</bMandatory>
<bDropDown>boolean</bDropDown>
<aDropDownValues xsi:nil="true" />
</CUSTOMFIELD>
</aCustomField>
<aEvaluationQuestion>
<EVALUATION_QUESTION>
<iQuestionID>int</iQuestionID>
<iSlotID>int</iSlotID>
<sQuestion>string</sQuestion>
<bMandatory>boolean</bMandatory>
<bOpenAnswer>boolean</bOpenAnswer>
<sDropDownAnswer xsi:nil="true" />
</EVALUATION_QUESTION>
<EVALUATION_QUESTION>
<iQuestionID>int</iQuestionID>
<iSlotID>int</iSlotID>
<sQuestion>string</sQuestion>
<bMandatory>boolean</bMandatory>
<bOpenAnswer>boolean</bOpenAnswer>
<sDropDownAnswer xsi:nil="true" />
</EVALUATION_QUESTION>
</aEvaluationQuestion>
<bShowTechSurvey>boolean</bShowTechSurvey>
<bUseExternalTechSurvey>boolean</bUseExternalTechSurvey>
<bSendSesisonDataForTechSurvey>boolean</bSendSesisonDataForTechSurvey>
<sExternalTechSurveyUrl>string</sExternalTechSurveyUrl>
<bRCNoBlockedByScrRec>boolean</bRCNoBlockedByScrRec>
<bUseCustomerSurvey>boolean</bUseCustomerSurvey>
<bAdminAuthenticationNeededForMonitoring>boolean</bAdminAuthenticationNeededForMonitoring>
<bNotifyTechnician>boolean</bNotifyTechnician>
<oTimeout>
<TIMEOUT>
<iNodeID>int</iNodeID>
<iHoldTimeBlue>short</iHoldTimeBlue>
<iHoldTimeGreen>short</iHoldTimeGreen>
<iHoldTimePurple>short</iHoldTimePurple>
<iHoldTimeOrange>short</iHoldTimeOrange>
<iHoldTimeRed>short</iHoldTimeRed>
<iAlarmTimeGreen>short</iAlarmTimeGreen>
<iAlarmTimePurple>short</iAlarmTimePurple>
<iAlarmTimeOrange>short</iAlarmTimeOrange>
<iSessionTimeout>short</iSessionTimeout>
<iCriticalTimeout>short</iCriticalTimeout>
<iConnectingTimeout>short</iConnectingTimeout>
</TIMEOUT>
<TIMEOUT>
<iNodeID>int</iNodeID>
<iHoldTimeBlue>short</iHoldTimeBlue>
<iHoldTimeGreen>short</iHoldTimeGreen>
<iHoldTimePurple>short</iHoldTimePurple>
<iHoldTimeOrange>short</iHoldTimeOrange>
<iHoldTimeRed>short</iHoldTimeRed>
<iAlarmTimeGreen>short</iAlarmTimeGreen>
<iAlarmTimePurple>short</iAlarmTimePurple>
<iAlarmTimeOrange>short</iAlarmTimeOrange>
<iSessionTimeout>short</iSessionTimeout>
<iCriticalTimeout>short</iCriticalTimeout>
<iConnectingTimeout>short</iConnectingTimeout>
</TIMEOUT>
</oTimeout>
<sStartSessionPostURL>string</sStartSessionPostURL>
<sEndSessionPostURL>string</sEndSessionPostURL>
<iSessionRecordingFormat>unsignedByte</iSessionRecordingFormat>
<bUACredentialsRequired>boolean</bUACredentialsRequired>
<sEmail>string</sEmail>
<bSessionEverHappened>boolean</bSessionEverHappened>
<bRunAfterReboot>boolean</bRunAfterReboot>
<bGeekSquadAutoDeployer>boolean</bGeekSquadAutoDeployer>
<sAutoDeployerChannelID>string</sAutoDeployerChannelID>
<sAutoDeployerInstallName>string</sAutoDeployerInstallName>
<sAutoDeployerIDCode>string</sAutoDeployerIDCode>
<sAutoDeployerReferralID>string</sAutoDeployerReferralID>
<sAutoDeployerBTPChannelID>string</sAutoDeployerBTPChannelID>
<sAutoDeployerBTPIDCode>string</sAutoDeployerBTPIDCode>
<sAutoDeployerBTPCtcUrl>string</sAutoDeployerBTPCtcUrl>
<iTCPostMode>int</iTCPostMode>
<bOmitChatTextFromRescueStorage>boolean</bOmitChatTextFromRescueStorage>
<bOmitChatTextFromPostingToURL>boolean</bOmitChatTextFromPostingToURL>
<bTCPostTypeForGE>boolean</bTCPostTypeForGE>
<iMinimumPasswordStrength>int</iMinimumPasswordStrength>
<iInstantChatMessagePolling>int</iInstantChatMessagePolling>
<bShowProblemDescription>boolean</bShowProblemDescription>
<iDeviceConfigSettings>int</iDeviceConfigSettings>
<bRemoveOptionToSetScreenRecording>boolean</bRemoveOptionToSetScreenRecording>
<bScreenRecordingPermissionNeededFromApplet>boolean</bScreenRecordingPermissionNeededFromApplet>
<iTechConsoleType>short</iTechConsoleType>
<bDashboardAutoQuery>boolean</bDashboardAutoQuery>
<bDashboardAutoStartRV>boolean</bDashboardAutoStartRV>
<bCustomerNotification>boolean</bCustomerNotification>
<sScriptCentralXml>string</sScriptCentralXml>
<bDeployCentralizedScriptsOnly>boolean</bDeployCentralizedScriptsOnly>
<sMessageCenterURL>string</sMessageCenterURL>
<bUseConnectivity>boolean</bUseConnectivity>
<sRescueMobilePinUrl1>string</sRescueMobilePinUrl1>
<sRescueMobilePinUrl2>string</sRescueMobilePinUrl2>
<sRescueLensMobilePinUrl1>string</sRescueLensMobilePinUrl1>
<sRescueLensMobilePinUrl2>string</sRescueLensMobilePinUrl2>
<sRescueGeneralPinUrl>string</sRescueGeneralPinUrl>
<bhasLoggedInThroughSSO>boolean</bhasLoggedInThroughSSO>
<iLensAudioEnabled>boolean</iLensAudioEnabled>
</oSettings>
<oAlarms>
<sNewSessions>
<bPrivateClosed>boolean</bPrivateClosed>
<bPrivateOpen>boolean</bPrivateOpen>
<bChannelClosed>boolean</bChannelClosed>
<bChannelOpen>boolean</bChannelOpen>
</sNewSessions>
<sNotices>
<bCustomerDisconnect>boolean</bCustomerDisconnect>
<bConnectionLost>boolean</bConnectionLost>
<bCustomerRefuses>boolean</bCustomerRefuses>
<bSessionUrgent>boolean</bSessionUrgent>
</sNotices>
<sNewContent>
<bNewTextTCNotInFocus>boolean</bNewTextTCNotInFocus>
<bNewTextChatNotInFocus>boolean</bNewTextChatNotInFocus>
<bCustomerSendsFile>boolean</bCustomerSendsFile>
</sNewContent>
</oAlarms>
</getSettings_v7_9_1Response>
</soap:Body>
</soap:Envelope>
SOAP 1.2
The following is a sample SOAP 1.2 request and response. The placeholders shown need to be replaced with actual values.
POST /WebServices/TechnicianConsole.asmx HTTP/1.1
Host: secure.logmeinrescue.com
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length
<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
<soap12:Body>
<getSettings_v7_9_1 xmlns="http://microsoft.com/webservices/" />
</soap12:Body>
</soap12:Envelope>
HTTP/1.1 200 OK
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length
<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
<soap12:Body>
<getSettings_v7_9_1Response xmlns="http://microsoft.com/webservices/">
<getSettings_v7_9_1Result>getSettings_UnknownError or getSettings_OK or getSettings_UserNotLoggedIn</getSettings_v7_9_1Result>
<oSettings>
<sMailSubject>string</sMailSubject>
<sMailBodyUp>string</sMailBodyUp>
<sMailBodyMiddle>string</sMailBodyMiddle>
<sMailBodyDown>string</sMailBodyDown>
<bPrivateSessionMailDefaultNotAllowed>boolean</bPrivateSessionMailDefaultNotAllowed>
<bPrivateSessionMailRescueNotAllowed>boolean</bPrivateSessionMailRescueNotAllowed>
<bPrivateSessionPINNotAllowed>boolean</bPrivateSessionPINNotAllowed>
<sCustomPinCodeEntryPageUrl>string</sCustomPinCodeEntryPageUrl>
<bPrivateSessionLinkNotAllowed>boolean</bPrivateSessionLinkNotAllowed>
<sInvitationUrlPrefix>string</sInvitationUrlPrefix>
<bPrivateSessionSMSNotAllowed>boolean</bPrivateSessionSMSNotAllowed>
<bThirdPartyPinCodeAvailable>boolean</bThirdPartyPinCodeAvailable>
<bThirdPartyEmailViaDefaultClientAvailable>boolean</bThirdPartyEmailViaDefaultClientAvailable>
<bThirdPartyEmailViaRescueServersAvailable>boolean</bThirdPartyEmailViaRescueServersAvailable>
<bThirdPartyLinkAvailable>boolean</bThirdPartyLinkAvailable>
<sThirdPartyEmailSubject>string</sThirdPartyEmailSubject>
<sThirdPartyEmailText>string</sThirdPartyEmailText>
<sThirdPartyEmailSignature>string</sThirdPartyEmailSignature>
<sThirdPartyPinCodeEntryPageUrl>string</sThirdPartyPinCodeEntryPageUrl>
<bTCClipboardSync>boolean</bTCClipboardSync>
<iAwayStatusAfter>short</iAwayStatusAfter>
<iSimultaneousSessions>unsignedByte</iSimultaneousSessions>
<iSimultaneousLensSessions>unsignedByte</iSimultaneousLensSessions>
<iBusyStatusAfter>unsignedByte</iBusyStatusAfter>
<iAutoLogout>int</iAutoLogout>
<bDisableDesktopBackground>boolean</bDisableDesktopBackground>
<sKnowledgeBaseLink>string</sKnowledgeBaseLink>
<sKnowledgeBaseOnDemandLink>string</sKnowledgeBaseOnDemandLink>
<bTCExternalShowLink>boolean</bTCExternalShowLink>
<sTCExternalLinkName>string</sTCExternalLinkName>
<sTCExternalLinkUrl>string</sTCExternalLinkUrl>
<bForceAutoStartPrivateSessions>boolean</bForceAutoStartPrivateSessions>
<bSessionRecording>boolean</bSessionRecording>
<sSessionRecordingLocation>string</sSessionRecordingLocation>
<bTCSavingScreenRecordingLocally>boolean</bTCSavingScreenRecordingLocally>
<iPrivateCodeValidity>short</iPrivateCodeValidity>
<aCustomField>
<CUSTOMFIELD>
<sName>string</sName>
<bEnabled>boolean</bEnabled>
<bMandatory>boolean</bMandatory>
<bDropDown>boolean</bDropDown>
<aDropDownValues xsi:nil="true" />
</CUSTOMFIELD>
<CUSTOMFIELD>
<sName>string</sName>
<bEnabled>boolean</bEnabled>
<bMandatory>boolean</bMandatory>
<bDropDown>boolean</bDropDown>
<aDropDownValues xsi:nil="true" />
</CUSTOMFIELD>
</aCustomField>
<aEvaluationQuestion>
<EVALUATION_QUESTION>
<iQuestionID>int</iQuestionID>
<iSlotID>int</iSlotID>
<sQuestion>string</sQuestion>
<bMandatory>boolean</bMandatory>
<bOpenAnswer>boolean</bOpenAnswer>
<sDropDownAnswer xsi:nil="true" />
</EVALUATION_QUESTION>
<EVALUATION_QUESTION>
<iQuestionID>int</iQuestionID>
<iSlotID>int</iSlotID>
<sQuestion>string</sQuestion>
<bMandatory>boolean</bMandatory>
<bOpenAnswer>boolean</bOpenAnswer>
<sDropDownAnswer xsi:nil="true" />
</EVALUATION_QUESTION>
</aEvaluationQuestion>
<bShowTechSurvey>boolean</bShowTechSurvey>
<bUseExternalTechSurvey>boolean</bUseExternalTechSurvey>
<bSendSesisonDataForTechSurvey>boolean</bSendSesisonDataForTechSurvey>
<sExternalTechSurveyUrl>string</sExternalTechSurveyUrl>
<bRCNoBlockedByScrRec>boolean</bRCNoBlockedByScrRec>
<bUseCustomerSurvey>boolean</bUseCustomerSurvey>
<bAdminAuthenticationNeededForMonitoring>boolean</bAdminAuthenticationNeededForMonitoring>
<bNotifyTechnician>boolean</bNotifyTechnician>
<oTimeout>
<TIMEOUT>
<iNodeID>int</iNodeID>
<iHoldTimeBlue>short</iHoldTimeBlue>
<iHoldTimeGreen>short</iHoldTimeGreen>
<iHoldTimePurple>short</iHoldTimePurple>
<iHoldTimeOrange>short</iHoldTimeOrange>
<iHoldTimeRed>short</iHoldTimeRed>
<iAlarmTimeGreen>short</iAlarmTimeGreen>
<iAlarmTimePurple>short</iAlarmTimePurple>
<iAlarmTimeOrange>short</iAlarmTimeOrange>
<iSessionTimeout>short</iSessionTimeout>
<iCriticalTimeout>short</iCriticalTimeout>
<iConnectingTimeout>short</iConnectingTimeout>
</TIMEOUT>
<TIMEOUT>
<iNodeID>int</iNodeID>
<iHoldTimeBlue>short</iHoldTimeBlue>
<iHoldTimeGreen>short</iHoldTimeGreen>
<iHoldTimePurple>short</iHoldTimePurple>
<iHoldTimeOrange>short</iHoldTimeOrange>
<iHoldTimeRed>short</iHoldTimeRed>
<iAlarmTimeGreen>short</iAlarmTimeGreen>
<iAlarmTimePurple>short</iAlarmTimePurple>
<iAlarmTimeOrange>short</iAlarmTimeOrange>
<iSessionTimeout>short</iSessionTimeout>
<iCriticalTimeout>short</iCriticalTimeout>
<iConnectingTimeout>short</iConnectingTimeout>
</TIMEOUT>
</oTimeout>
<sStartSessionPostURL>string</sStartSessionPostURL>
<sEndSessionPostURL>string</sEndSessionPostURL>
<iSessionRecordingFormat>unsignedByte</iSessionRecordingFormat>
<bUACredentialsRequired>boolean</bUACredentialsRequired>
<sEmail>string</sEmail>
<bSessionEverHappened>boolean</bSessionEverHappened>
<bRunAfterReboot>boolean</bRunAfterReboot>
<bGeekSquadAutoDeployer>boolean</bGeekSquadAutoDeployer>
<sAutoDeployerChannelID>string</sAutoDeployerChannelID>
<sAutoDeployerInstallName>string</sAutoDeployerInstallName>
<sAutoDeployerIDCode>string</sAutoDeployerIDCode>
<sAutoDeployerReferralID>string</sAutoDeployerReferralID>
<sAutoDeployerBTPChannelID>string</sAutoDeployerBTPChannelID>
<sAutoDeployerBTPIDCode>string</sAutoDeployerBTPIDCode>
<sAutoDeployerBTPCtcUrl>string</sAutoDeployerBTPCtcUrl>
<iTCPostMode>int</iTCPostMode>
<bOmitChatTextFromRescueStorage>boolean</bOmitChatTextFromRescueStorage>
<bOmitChatTextFromPostingToURL>boolean</bOmitChatTextFromPostingToURL>
<bTCPostTypeForGE>boolean</bTCPostTypeForGE>
<iMinimumPasswordStrength>int</iMinimumPasswordStrength>
<iInstantChatMessagePolling>int</iInstantChatMessagePolling>
<bShowProblemDescription>boolean</bShowProblemDescription>
<iDeviceConfigSettings>int</iDeviceConfigSettings>
<bRemoveOptionToSetScreenRecording>boolean</bRemoveOptionToSetScreenRecording>
<bScreenRecordingPermissionNeededFromApplet>boolean</bScreenRecordingPermissionNeededFromApplet>
<iTechConsoleType>short</iTechConsoleType>
<bDashboardAutoQuery>boolean</bDashboardAutoQuery>
<bDashboardAutoStartRV>boolean</bDashboardAutoStartRV>
<bCustomerNotification>boolean</bCustomerNotification>
<sScriptCentralXml>string</sScriptCentralXml>
<bDeployCentralizedScriptsOnly>boolean</bDeployCentralizedScriptsOnly>
<sMessageCenterURL>string</sMessageCenterURL>
<bUseConnectivity>boolean</bUseConnectivity>
<sRescueMobilePinUrl1>string</sRescueMobilePinUrl1>
<sRescueMobilePinUrl2>string</sRescueMobilePinUrl2>
<sRescueLensMobilePinUrl1>string</sRescueLensMobilePinUrl1>
<sRescueLensMobilePinUrl2>string</sRescueLensMobilePinUrl2>
<sRescueGeneralPinUrl>string</sRescueGeneralPinUrl>
<bhasLoggedInThroughSSO>boolean</bhasLoggedInThroughSSO>
<iLensAudioEnabled>boolean</iLensAudioEnabled>
</oSettings>
<oAlarms>
<sNewSessions>
<bPrivateClosed>boolean</bPrivateClosed>
<bPrivateOpen>boolean</bPrivateOpen>
<bChannelClosed>boolean</bChannelClosed>
<bChannelOpen>boolean</bChannelOpen>
</sNewSessions>
<sNotices>
<bCustomerDisconnect>boolean</bCustomerDisconnect>
<bConnectionLost>boolean</bConnectionLost>
<bCustomerRefuses>boolean</bCustomerRefuses>
<bSessionUrgent>boolean</bSessionUrgent>
</sNotices>
<sNewContent>
<bNewTextTCNotInFocus>boolean</bNewTextTCNotInFocus>
<bNewTextChatNotInFocus>boolean</bNewTextChatNotInFocus>
<bCustomerSendsFile>boolean</bCustomerSendsFile>
</sNewContent>
</oAlarms>
</getSettings_v7_9_1Response>
</soap12:Body>
</soap12:Envelope>