TechnicianConsole Web Service

TechnicianConsole

Click here for a complete list of operations.

getSettings_v8

Test

The test form is only available for requests from the local machine.

SOAP 1.1

The following is a sample SOAP 1.1 request and response. The placeholders shown need to be replaced with actual values.

POST /WebServices/TechnicianConsole.asmx HTTP/1.1
Host: secure.logmeinrescue.com
Content-Type: text/xml; charset=utf-8
Content-Length: length
SOAPAction: "http://microsoft.com/webservices/getSettings_v8"

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <getSettings_v8 xmlns="http://microsoft.com/webservices/" />
  </soap:Body>
</soap:Envelope>

HTTP/1.1 200 OK
Content-Type: text/xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <getSettings_v8Response xmlns="http://microsoft.com/webservices/">
      <getSettings_v8Result>getSettings_UnknownError or getSettings_OK or getSettings_UserNotLoggedIn</getSettings_v8Result>
      <oSettings>
        <sMailSubject>string</sMailSubject>
        <sMailBodyUp>string</sMailBodyUp>
        <sMailBodyMiddle>string</sMailBodyMiddle>
        <sMailBodyDown>string</sMailBodyDown>
        <bSessionRecording>boolean</bSessionRecording>
        <sSessionRecordingLocation>string</sSessionRecordingLocation>
        <bTCSavingScreenRecordingLocally>boolean</bTCSavingScreenRecordingLocally>
        <iPrivateCodeValidity>short</iPrivateCodeValidity>
        <sCustomField0>string</sCustomField0>
        <sCustomField1>string</sCustomField1>
        <sCustomField2>string</sCustomField2>
        <sCustomField3>string</sCustomField3>
        <sCustomField4>string</sCustomField4>
        <sCustomField5>string</sCustomField5>
        <iAwayStatusAfter>short</iAwayStatusAfter>
        <iSimultaneousSessions>unsignedByte</iSimultaneousSessions>
        <iBusyStatusAfter>unsignedByte</iBusyStatusAfter>
        <bPrivateSessionUsingCField0>boolean</bPrivateSessionUsingCField0>
        <bPrivateSessionUsingCField1>boolean</bPrivateSessionUsingCField1>
        <bPrivateSessionUsingCField2>boolean</bPrivateSessionUsingCField2>
        <bPrivateSessionUsingCField3>boolean</bPrivateSessionUsingCField3>
        <bPrivateSessionUsingCField4>boolean</bPrivateSessionUsingCField4>
        <bPrivateSessionUsingCField5>boolean</bPrivateSessionUsingCField5>
        <bPrivateSessionMandatoryCField0>boolean</bPrivateSessionMandatoryCField0>
        <bPrivateSessionMandatoryCField1>boolean</bPrivateSessionMandatoryCField1>
        <bPrivateSessionMandatoryCField2>boolean</bPrivateSessionMandatoryCField2>
        <bPrivateSessionMandatoryCField3>boolean</bPrivateSessionMandatoryCField3>
        <bPrivateSessionMandatoryCField4>boolean</bPrivateSessionMandatoryCField4>
        <bPrivateSessionMandatoryCField5>boolean</bPrivateSessionMandatoryCField5>
        <bPrivateSessionDropdownCField0>boolean</bPrivateSessionDropdownCField0>
        <bPrivateSessionDropdownCField1>boolean</bPrivateSessionDropdownCField1>
        <bPrivateSessionDropdownCField2>boolean</bPrivateSessionDropdownCField2>
        <bPrivateSessionDropdownCField3>boolean</bPrivateSessionDropdownCField3>
        <bPrivateSessionDropdownCField4>boolean</bPrivateSessionDropdownCField4>
        <bPrivateSessionDropdownCField5>boolean</bPrivateSessionDropdownCField5>
        <aPrivateSessionDropdownCField0Values>
          <string>string</string>
          <string>string</string>
        </aPrivateSessionDropdownCField0Values>
        <aPrivateSessionDropdownCField1Values>
          <string>string</string>
          <string>string</string>
        </aPrivateSessionDropdownCField1Values>
        <aPrivateSessionDropdownCField2Values>
          <string>string</string>
          <string>string</string>
        </aPrivateSessionDropdownCField2Values>
        <aPrivateSessionDropdownCField3Values>
          <string>string</string>
          <string>string</string>
        </aPrivateSessionDropdownCField3Values>
        <aPrivateSessionDropdownCField4Values>
          <string>string</string>
          <string>string</string>
        </aPrivateSessionDropdownCField4Values>
        <aPrivateSessionDropdownCField5Values>
          <string>string</string>
          <string>string</string>
        </aPrivateSessionDropdownCField5Values>
        <bRCNoBlockedByScrRec>boolean</bRCNoBlockedByScrRec>
        <bUseCustomerSurvey>boolean</bUseCustomerSurvey>
        <bAdminAuthenticationNeededForMonitoring>boolean</bAdminAuthenticationNeededForMonitoring>
        <bNotifyTechnician>boolean</bNotifyTechnician>
        <oTimeout>
          <TIMEOUT>
            <iNodeID>int</iNodeID>
            <iHoldTimeBlue>short</iHoldTimeBlue>
            <iHoldTimeGreen>short</iHoldTimeGreen>
            <iHoldTimePurple>short</iHoldTimePurple>
            <iHoldTimeOrange>short</iHoldTimeOrange>
            <iHoldTimeRed>short</iHoldTimeRed>
            <iAlarmTimeGreen>short</iAlarmTimeGreen>
            <iAlarmTimePurple>short</iAlarmTimePurple>
            <iAlarmTimeOrange>short</iAlarmTimeOrange>
            <iSessionTimeout>short</iSessionTimeout>
            <iCriticalTimeout>short</iCriticalTimeout>
            <iConnectingTimeout>short</iConnectingTimeout>
          </TIMEOUT>
          <TIMEOUT>
            <iNodeID>int</iNodeID>
            <iHoldTimeBlue>short</iHoldTimeBlue>
            <iHoldTimeGreen>short</iHoldTimeGreen>
            <iHoldTimePurple>short</iHoldTimePurple>
            <iHoldTimeOrange>short</iHoldTimeOrange>
            <iHoldTimeRed>short</iHoldTimeRed>
            <iAlarmTimeGreen>short</iAlarmTimeGreen>
            <iAlarmTimePurple>short</iAlarmTimePurple>
            <iAlarmTimeOrange>short</iAlarmTimeOrange>
            <iSessionTimeout>short</iSessionTimeout>
            <iCriticalTimeout>short</iCriticalTimeout>
            <iConnectingTimeout>short</iConnectingTimeout>
          </TIMEOUT>
        </oTimeout>
      </oSettings>
      <oAlarms>
        <sNewSessions>
          <bPrivateClosed>boolean</bPrivateClosed>
          <bPrivateOpen>boolean</bPrivateOpen>
          <bChannelClosed>boolean</bChannelClosed>
          <bChannelOpen>boolean</bChannelOpen>
        </sNewSessions>
        <sNotices>
          <bCustomerDisconnect>boolean</bCustomerDisconnect>
          <bConnectionLost>boolean</bConnectionLost>
          <bCustomerRefuses>boolean</bCustomerRefuses>
          <bSessionUrgent>boolean</bSessionUrgent>
        </sNotices>
        <sNewContent>
          <bNewTextTCNotInFocus>boolean</bNewTextTCNotInFocus>
          <bNewTextChatNotInFocus>boolean</bNewTextChatNotInFocus>
          <bCustomerSendsFile>boolean</bCustomerSendsFile>
        </sNewContent>
      </oAlarms>
    </getSettings_v8Response>
  </soap:Body>
</soap:Envelope>

SOAP 1.2

The following is a sample SOAP 1.2 request and response. The placeholders shown need to be replaced with actual values.

POST /WebServices/TechnicianConsole.asmx HTTP/1.1
Host: secure.logmeinrescue.com
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <getSettings_v8 xmlns="http://microsoft.com/webservices/" />
  </soap12:Body>
</soap12:Envelope>

HTTP/1.1 200 OK
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <getSettings_v8Response xmlns="http://microsoft.com/webservices/">
      <getSettings_v8Result>getSettings_UnknownError or getSettings_OK or getSettings_UserNotLoggedIn</getSettings_v8Result>
      <oSettings>
        <sMailSubject>string</sMailSubject>
        <sMailBodyUp>string</sMailBodyUp>
        <sMailBodyMiddle>string</sMailBodyMiddle>
        <sMailBodyDown>string</sMailBodyDown>
        <bSessionRecording>boolean</bSessionRecording>
        <sSessionRecordingLocation>string</sSessionRecordingLocation>
        <bTCSavingScreenRecordingLocally>boolean</bTCSavingScreenRecordingLocally>
        <iPrivateCodeValidity>short</iPrivateCodeValidity>
        <sCustomField0>string</sCustomField0>
        <sCustomField1>string</sCustomField1>
        <sCustomField2>string</sCustomField2>
        <sCustomField3>string</sCustomField3>
        <sCustomField4>string</sCustomField4>
        <sCustomField5>string</sCustomField5>
        <iAwayStatusAfter>short</iAwayStatusAfter>
        <iSimultaneousSessions>unsignedByte</iSimultaneousSessions>
        <iBusyStatusAfter>unsignedByte</iBusyStatusAfter>
        <bPrivateSessionUsingCField0>boolean</bPrivateSessionUsingCField0>
        <bPrivateSessionUsingCField1>boolean</bPrivateSessionUsingCField1>
        <bPrivateSessionUsingCField2>boolean</bPrivateSessionUsingCField2>
        <bPrivateSessionUsingCField3>boolean</bPrivateSessionUsingCField3>
        <bPrivateSessionUsingCField4>boolean</bPrivateSessionUsingCField4>
        <bPrivateSessionUsingCField5>boolean</bPrivateSessionUsingCField5>
        <bPrivateSessionMandatoryCField0>boolean</bPrivateSessionMandatoryCField0>
        <bPrivateSessionMandatoryCField1>boolean</bPrivateSessionMandatoryCField1>
        <bPrivateSessionMandatoryCField2>boolean</bPrivateSessionMandatoryCField2>
        <bPrivateSessionMandatoryCField3>boolean</bPrivateSessionMandatoryCField3>
        <bPrivateSessionMandatoryCField4>boolean</bPrivateSessionMandatoryCField4>
        <bPrivateSessionMandatoryCField5>boolean</bPrivateSessionMandatoryCField5>
        <bPrivateSessionDropdownCField0>boolean</bPrivateSessionDropdownCField0>
        <bPrivateSessionDropdownCField1>boolean</bPrivateSessionDropdownCField1>
        <bPrivateSessionDropdownCField2>boolean</bPrivateSessionDropdownCField2>
        <bPrivateSessionDropdownCField3>boolean</bPrivateSessionDropdownCField3>
        <bPrivateSessionDropdownCField4>boolean</bPrivateSessionDropdownCField4>
        <bPrivateSessionDropdownCField5>boolean</bPrivateSessionDropdownCField5>
        <aPrivateSessionDropdownCField0Values>
          <string>string</string>
          <string>string</string>
        </aPrivateSessionDropdownCField0Values>
        <aPrivateSessionDropdownCField1Values>
          <string>string</string>
          <string>string</string>
        </aPrivateSessionDropdownCField1Values>
        <aPrivateSessionDropdownCField2Values>
          <string>string</string>
          <string>string</string>
        </aPrivateSessionDropdownCField2Values>
        <aPrivateSessionDropdownCField3Values>
          <string>string</string>
          <string>string</string>
        </aPrivateSessionDropdownCField3Values>
        <aPrivateSessionDropdownCField4Values>
          <string>string</string>
          <string>string</string>
        </aPrivateSessionDropdownCField4Values>
        <aPrivateSessionDropdownCField5Values>
          <string>string</string>
          <string>string</string>
        </aPrivateSessionDropdownCField5Values>
        <bRCNoBlockedByScrRec>boolean</bRCNoBlockedByScrRec>
        <bUseCustomerSurvey>boolean</bUseCustomerSurvey>
        <bAdminAuthenticationNeededForMonitoring>boolean</bAdminAuthenticationNeededForMonitoring>
        <bNotifyTechnician>boolean</bNotifyTechnician>
        <oTimeout>
          <TIMEOUT>
            <iNodeID>int</iNodeID>
            <iHoldTimeBlue>short</iHoldTimeBlue>
            <iHoldTimeGreen>short</iHoldTimeGreen>
            <iHoldTimePurple>short</iHoldTimePurple>
            <iHoldTimeOrange>short</iHoldTimeOrange>
            <iHoldTimeRed>short</iHoldTimeRed>
            <iAlarmTimeGreen>short</iAlarmTimeGreen>
            <iAlarmTimePurple>short</iAlarmTimePurple>
            <iAlarmTimeOrange>short</iAlarmTimeOrange>
            <iSessionTimeout>short</iSessionTimeout>
            <iCriticalTimeout>short</iCriticalTimeout>
            <iConnectingTimeout>short</iConnectingTimeout>
          </TIMEOUT>
          <TIMEOUT>
            <iNodeID>int</iNodeID>
            <iHoldTimeBlue>short</iHoldTimeBlue>
            <iHoldTimeGreen>short</iHoldTimeGreen>
            <iHoldTimePurple>short</iHoldTimePurple>
            <iHoldTimeOrange>short</iHoldTimeOrange>
            <iHoldTimeRed>short</iHoldTimeRed>
            <iAlarmTimeGreen>short</iAlarmTimeGreen>
            <iAlarmTimePurple>short</iAlarmTimePurple>
            <iAlarmTimeOrange>short</iAlarmTimeOrange>
            <iSessionTimeout>short</iSessionTimeout>
            <iCriticalTimeout>short</iCriticalTimeout>
            <iConnectingTimeout>short</iConnectingTimeout>
          </TIMEOUT>
        </oTimeout>
      </oSettings>
      <oAlarms>
        <sNewSessions>
          <bPrivateClosed>boolean</bPrivateClosed>
          <bPrivateOpen>boolean</bPrivateOpen>
          <bChannelClosed>boolean</bChannelClosed>
          <bChannelOpen>boolean</bChannelOpen>
        </sNewSessions>
        <sNotices>
          <bCustomerDisconnect>boolean</bCustomerDisconnect>
          <bConnectionLost>boolean</bConnectionLost>
          <bCustomerRefuses>boolean</bCustomerRefuses>
          <bSessionUrgent>boolean</bSessionUrgent>
        </sNotices>
        <sNewContent>
          <bNewTextTCNotInFocus>boolean</bNewTextTCNotInFocus>
          <bNewTextChatNotInFocus>boolean</bNewTextChatNotInFocus>
          <bCustomerSendsFile>boolean</bCustomerSendsFile>
        </sNewContent>
      </oAlarms>
    </getSettings_v8Response>
  </soap12:Body>
</soap12:Envelope>