TechnicianConsole Web Service

TechnicianConsole

Click here for a complete list of operations.

getSettings_v9

Test

The test form is only available for requests from the local machine.

SOAP 1.1

The following is a sample SOAP 1.1 request and response. The placeholders shown need to be replaced with actual values.

POST /WebServices/TechnicianConsole.asmx HTTP/1.1
Host: secure.logmeinrescue.com
Content-Type: text/xml; charset=utf-8
Content-Length: length
SOAPAction: "http://microsoft.com/webservices/getSettings_v9"

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <getSettings_v9 xmlns="http://microsoft.com/webservices/" />
  </soap:Body>
</soap:Envelope>

HTTP/1.1 200 OK
Content-Type: text/xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <getSettings_v9Response xmlns="http://microsoft.com/webservices/">
      <getSettings_v9Result>getSettings_UnknownError or getSettings_OK or getSettings_UserNotLoggedIn</getSettings_v9Result>
      <oSettings>
        <sMailSubject>string</sMailSubject>
        <sMailBodyUp>string</sMailBodyUp>
        <sMailBodyMiddle>string</sMailBodyMiddle>
        <sMailBodyDown>string</sMailBodyDown>
        <bSessionRecording>boolean</bSessionRecording>
        <sSessionRecordingLocation>string</sSessionRecordingLocation>
        <bTCSavingScreenRecordingLocally>boolean</bTCSavingScreenRecordingLocally>
        <iPrivateCodeValidity>short</iPrivateCodeValidity>
        <aCustomField>
          <CUSTOMFIELD>
            <sName>string</sName>
            <bEnabled>boolean</bEnabled>
            <bMandatory>boolean</bMandatory>
            <bDropDown>boolean</bDropDown>
            <aDropDownValues xsi:nil="true" />
          </CUSTOMFIELD>
          <CUSTOMFIELD>
            <sName>string</sName>
            <bEnabled>boolean</bEnabled>
            <bMandatory>boolean</bMandatory>
            <bDropDown>boolean</bDropDown>
            <aDropDownValues xsi:nil="true" />
          </CUSTOMFIELD>
        </aCustomField>
        <aEvaluationQuestion>
          <EVALUATION_QUESTION>
            <iQuestionID>int</iQuestionID>
            <iSlotID>int</iSlotID>
            <sQuestion>string</sQuestion>
            <bMandatory>boolean</bMandatory>
            <bOpenAnswer>boolean</bOpenAnswer>
            <sDropDownAnswer xsi:nil="true" />
          </EVALUATION_QUESTION>
          <EVALUATION_QUESTION>
            <iQuestionID>int</iQuestionID>
            <iSlotID>int</iSlotID>
            <sQuestion>string</sQuestion>
            <bMandatory>boolean</bMandatory>
            <bOpenAnswer>boolean</bOpenAnswer>
            <sDropDownAnswer xsi:nil="true" />
          </EVALUATION_QUESTION>
        </aEvaluationQuestion>
        <bShowTechSurvey>boolean</bShowTechSurvey>
        <iAwayStatusAfter>short</iAwayStatusAfter>
        <iSimultaneousSessions>unsignedByte</iSimultaneousSessions>
        <iBusyStatusAfter>unsignedByte</iBusyStatusAfter>
        <bRCNoBlockedByScrRec>boolean</bRCNoBlockedByScrRec>
        <bUseCustomerSurvey>boolean</bUseCustomerSurvey>
        <bAdminAuthenticationNeededForMonitoring>boolean</bAdminAuthenticationNeededForMonitoring>
        <bNotifyTechnician>boolean</bNotifyTechnician>
        <bTCClipboardSync>boolean</bTCClipboardSync>
        <sCustomPinCodeEntryPageUrl>string</sCustomPinCodeEntryPageUrl>
        <bTCExternalShowLink>boolean</bTCExternalShowLink>
        <sTCExternalLinkName>string</sTCExternalLinkName>
        <sTCExternalLinkUrl>string</sTCExternalLinkUrl>
        <oTimeout>
          <TIMEOUT>
            <iNodeID>int</iNodeID>
            <iHoldTimeBlue>short</iHoldTimeBlue>
            <iHoldTimeGreen>short</iHoldTimeGreen>
            <iHoldTimePurple>short</iHoldTimePurple>
            <iHoldTimeOrange>short</iHoldTimeOrange>
            <iHoldTimeRed>short</iHoldTimeRed>
            <iAlarmTimeGreen>short</iAlarmTimeGreen>
            <iAlarmTimePurple>short</iAlarmTimePurple>
            <iAlarmTimeOrange>short</iAlarmTimeOrange>
            <iSessionTimeout>short</iSessionTimeout>
            <iCriticalTimeout>short</iCriticalTimeout>
            <iConnectingTimeout>short</iConnectingTimeout>
          </TIMEOUT>
          <TIMEOUT>
            <iNodeID>int</iNodeID>
            <iHoldTimeBlue>short</iHoldTimeBlue>
            <iHoldTimeGreen>short</iHoldTimeGreen>
            <iHoldTimePurple>short</iHoldTimePurple>
            <iHoldTimeOrange>short</iHoldTimeOrange>
            <iHoldTimeRed>short</iHoldTimeRed>
            <iAlarmTimeGreen>short</iAlarmTimeGreen>
            <iAlarmTimePurple>short</iAlarmTimePurple>
            <iAlarmTimeOrange>short</iAlarmTimeOrange>
            <iSessionTimeout>short</iSessionTimeout>
            <iCriticalTimeout>short</iCriticalTimeout>
            <iConnectingTimeout>short</iConnectingTimeout>
          </TIMEOUT>
        </oTimeout>
        <sEndSessionPostURL>string</sEndSessionPostURL>
      </oSettings>
      <oAlarms>
        <sNewSessions>
          <bPrivateClosed>boolean</bPrivateClosed>
          <bPrivateOpen>boolean</bPrivateOpen>
          <bChannelClosed>boolean</bChannelClosed>
          <bChannelOpen>boolean</bChannelOpen>
        </sNewSessions>
        <sNotices>
          <bCustomerDisconnect>boolean</bCustomerDisconnect>
          <bConnectionLost>boolean</bConnectionLost>
          <bCustomerRefuses>boolean</bCustomerRefuses>
          <bSessionUrgent>boolean</bSessionUrgent>
        </sNotices>
        <sNewContent>
          <bNewTextTCNotInFocus>boolean</bNewTextTCNotInFocus>
          <bNewTextChatNotInFocus>boolean</bNewTextChatNotInFocus>
          <bCustomerSendsFile>boolean</bCustomerSendsFile>
        </sNewContent>
      </oAlarms>
    </getSettings_v9Response>
  </soap:Body>
</soap:Envelope>

SOAP 1.2

The following is a sample SOAP 1.2 request and response. The placeholders shown need to be replaced with actual values.

POST /WebServices/TechnicianConsole.asmx HTTP/1.1
Host: secure.logmeinrescue.com
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <getSettings_v9 xmlns="http://microsoft.com/webservices/" />
  </soap12:Body>
</soap12:Envelope>

HTTP/1.1 200 OK
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <getSettings_v9Response xmlns="http://microsoft.com/webservices/">
      <getSettings_v9Result>getSettings_UnknownError or getSettings_OK or getSettings_UserNotLoggedIn</getSettings_v9Result>
      <oSettings>
        <sMailSubject>string</sMailSubject>
        <sMailBodyUp>string</sMailBodyUp>
        <sMailBodyMiddle>string</sMailBodyMiddle>
        <sMailBodyDown>string</sMailBodyDown>
        <bSessionRecording>boolean</bSessionRecording>
        <sSessionRecordingLocation>string</sSessionRecordingLocation>
        <bTCSavingScreenRecordingLocally>boolean</bTCSavingScreenRecordingLocally>
        <iPrivateCodeValidity>short</iPrivateCodeValidity>
        <aCustomField>
          <CUSTOMFIELD>
            <sName>string</sName>
            <bEnabled>boolean</bEnabled>
            <bMandatory>boolean</bMandatory>
            <bDropDown>boolean</bDropDown>
            <aDropDownValues xsi:nil="true" />
          </CUSTOMFIELD>
          <CUSTOMFIELD>
            <sName>string</sName>
            <bEnabled>boolean</bEnabled>
            <bMandatory>boolean</bMandatory>
            <bDropDown>boolean</bDropDown>
            <aDropDownValues xsi:nil="true" />
          </CUSTOMFIELD>
        </aCustomField>
        <aEvaluationQuestion>
          <EVALUATION_QUESTION>
            <iQuestionID>int</iQuestionID>
            <iSlotID>int</iSlotID>
            <sQuestion>string</sQuestion>
            <bMandatory>boolean</bMandatory>
            <bOpenAnswer>boolean</bOpenAnswer>
            <sDropDownAnswer xsi:nil="true" />
          </EVALUATION_QUESTION>
          <EVALUATION_QUESTION>
            <iQuestionID>int</iQuestionID>
            <iSlotID>int</iSlotID>
            <sQuestion>string</sQuestion>
            <bMandatory>boolean</bMandatory>
            <bOpenAnswer>boolean</bOpenAnswer>
            <sDropDownAnswer xsi:nil="true" />
          </EVALUATION_QUESTION>
        </aEvaluationQuestion>
        <bShowTechSurvey>boolean</bShowTechSurvey>
        <iAwayStatusAfter>short</iAwayStatusAfter>
        <iSimultaneousSessions>unsignedByte</iSimultaneousSessions>
        <iBusyStatusAfter>unsignedByte</iBusyStatusAfter>
        <bRCNoBlockedByScrRec>boolean</bRCNoBlockedByScrRec>
        <bUseCustomerSurvey>boolean</bUseCustomerSurvey>
        <bAdminAuthenticationNeededForMonitoring>boolean</bAdminAuthenticationNeededForMonitoring>
        <bNotifyTechnician>boolean</bNotifyTechnician>
        <bTCClipboardSync>boolean</bTCClipboardSync>
        <sCustomPinCodeEntryPageUrl>string</sCustomPinCodeEntryPageUrl>
        <bTCExternalShowLink>boolean</bTCExternalShowLink>
        <sTCExternalLinkName>string</sTCExternalLinkName>
        <sTCExternalLinkUrl>string</sTCExternalLinkUrl>
        <oTimeout>
          <TIMEOUT>
            <iNodeID>int</iNodeID>
            <iHoldTimeBlue>short</iHoldTimeBlue>
            <iHoldTimeGreen>short</iHoldTimeGreen>
            <iHoldTimePurple>short</iHoldTimePurple>
            <iHoldTimeOrange>short</iHoldTimeOrange>
            <iHoldTimeRed>short</iHoldTimeRed>
            <iAlarmTimeGreen>short</iAlarmTimeGreen>
            <iAlarmTimePurple>short</iAlarmTimePurple>
            <iAlarmTimeOrange>short</iAlarmTimeOrange>
            <iSessionTimeout>short</iSessionTimeout>
            <iCriticalTimeout>short</iCriticalTimeout>
            <iConnectingTimeout>short</iConnectingTimeout>
          </TIMEOUT>
          <TIMEOUT>
            <iNodeID>int</iNodeID>
            <iHoldTimeBlue>short</iHoldTimeBlue>
            <iHoldTimeGreen>short</iHoldTimeGreen>
            <iHoldTimePurple>short</iHoldTimePurple>
            <iHoldTimeOrange>short</iHoldTimeOrange>
            <iHoldTimeRed>short</iHoldTimeRed>
            <iAlarmTimeGreen>short</iAlarmTimeGreen>
            <iAlarmTimePurple>short</iAlarmTimePurple>
            <iAlarmTimeOrange>short</iAlarmTimeOrange>
            <iSessionTimeout>short</iSessionTimeout>
            <iCriticalTimeout>short</iCriticalTimeout>
            <iConnectingTimeout>short</iConnectingTimeout>
          </TIMEOUT>
        </oTimeout>
        <sEndSessionPostURL>string</sEndSessionPostURL>
      </oSettings>
      <oAlarms>
        <sNewSessions>
          <bPrivateClosed>boolean</bPrivateClosed>
          <bPrivateOpen>boolean</bPrivateOpen>
          <bChannelClosed>boolean</bChannelClosed>
          <bChannelOpen>boolean</bChannelOpen>
        </sNewSessions>
        <sNotices>
          <bCustomerDisconnect>boolean</bCustomerDisconnect>
          <bConnectionLost>boolean</bConnectionLost>
          <bCustomerRefuses>boolean</bCustomerRefuses>
          <bSessionUrgent>boolean</bSessionUrgent>
        </sNotices>
        <sNewContent>
          <bNewTextTCNotInFocus>boolean</bNewTextTCNotInFocus>
          <bNewTextChatNotInFocus>boolean</bNewTextChatNotInFocus>
          <bCustomerSendsFile>boolean</bCustomerSendsFile>
        </sNewContent>
      </oAlarms>
    </getSettings_v9Response>
  </soap12:Body>
</soap12:Envelope>