Overview

The Rescue In-App Support Android SDK allows your customers to establish a Rescue support session within your app.

Take advantage of In-App Support:

Gain access to end-user app issues and enable quicker diagnosis and problem resolution without the end-user ever leaving the app.
Optimize the customer experience with a seamless, intuitive customer support solution.
Reduce app abandonment levels.
Maximize customer satisfaction.

Tip: Developing for iOS? Take a look at our In-App Support SDK for iOS documentation.

Capabilities

The SDK enables your technician to use the following features with LogMeIn Rescue Technician Console:

Retrieve device information.
Chat with the end-user.
Send a URL.
See the app's screen.
See a video stream from the user's camera (depending on configuration).
Annotate the app's screen.
Use VoIP audio connection (depending on configuration).
Restriction: The Rescue Technician Console does not currently support VoIP audio connection.

Note: When using the In-App Support SDK with your app, memory and CPU utilization, power consumption as well as network data usage may increase.

Tip: If you are not familiar with Rescue, get started with our quickstart guide. For advanced configuration options, see the Administration Center User Guide.

For detailed information, see the Rescue In-App Android SDK codelab.