Rescue In-App Support iOS SDK

Overview

The Rescue In-App Support iOS SDK allows your customers to establish a Rescue support session within your app.

Take advantage of In-App Support:
  • Gain access to end-user app issues and enable quicker diagnosis and problem resolution without the end-user ever leaving the app.
  • Optimize the customer experience with a seamless, intuitive customer support solution.
  • Reduce app abandonment levels.
  • Maximize customer satisfaction.

Get the SDK from GitHub

Tip: Developing for Android? Take a look at our In-App Support SDK for Android documentation.

Capabilities

The SDK enables your technician to use the following features with LogMeIn Rescue Technician Console:
  • Retrieve device information.
  • Chat with the end-user.
  • Send a URL.
  • See the device's screen.
  • See video stream from the user's camera (depending on configuration).
  • Annotate the app's screen.
  • Use VoIP audio connection (depending on configuration).
    Restriction: The Rescue Technician Console does not currently support VoIP audio connection.
Note: When using the In-App Support SDK with your app, memory and CPU utilization, power consumption as well as network data usage may increase.

Introduction

Tip: If you are not familiar with Rescue, get started with our quickstart guide. For advanced configuration options, see the Administration Center User Guide.