Supporting CRM Systems
These methods enable you to integrate Rescue into your existing CRM system.
- generateEmailText
Generates the Subject, Text, Link and Signature of a standard connection email based on Administration Center settings. The link contains the download URL for the Applet with the specified PIN code. For information about starting a session via email, see How to Start a Session via Email in the LogMeIn Rescue Technician Console User Guide. - getLoginTicket
Generates a ticket that allows the technician to log in to a Rescue account from the company intranet website using single sign-on. - getDTCLoginTicket
Generates a ticket that allows the technician to log in to the Rescue Desktop Technician Console from the company intranet website using single sign-on. - requestAuthCode
Generates an authentication code that prevents the technician from logging out if there is a timeout. - requestAuthCodeSSO
Generates an authentication code that prevents the technician who uses single sign-on from logging out if there is a timeout. - requestPINCode
Generates a PIN code and sets the custom fields of a newly generated session. For information about starting a session via email, see How to Start a Session via PIN Code in the LogMeIn Rescue Technician Console User Guide. - requestPINCode - EU (v2)
Generates a PIN code and sets the custom fields of a session newly generated on EU Rescue servers . For information about starting a session via email, see How to Start a Session via PIN Code in the LogMeIn Rescue Technician Console User Guide. - requestPINCode_v3
Generates a PIN code and sets the custom fields of a newly generated session. The custom fields include the ID of the organizational entity (NodeId) for which the PIN code has been generated. For information about starting a session via email, see How to Start a Session via PIN Code in the LogMeIn Rescue Technician Console User Guide. - requestLensPINCode
Generates a PIN code and sets the custom fields of newly generated Rescue Lens sessions. For information about starting a Rescue Lens session, see How to Start a Rescue Lens Session in the LogMeIn Rescue Lens User Guide. - requestLensPINCode_v2
Generates a PIN code and sets the custom fields of newly generated Rescue Lens sessions. For information about starting a Rescue Lens session, see How to Start a Rescue Lens Session in the LogMeIn Rescue Lens User Guide. - requestLensPINCode_v3
Generates a PIN code and sends it in an invitation SMS to the phone number provided. Sets the custom fields of newly generated Rescue Lens sessions. For information about starting a Rescue Lens session, see How to Start a Rescue Lens Session in the LogMeIn Rescue Lens User Guide, . - requestLensPINCode_v4
Generates a PIN code and sends it in an invitation SMS to the phone number provided. Sets the custom fields of newly generated Rescue Lens sessions including the ID of the technician (NodeID) for whom the PIN code has been generated. For information about starting a Rescue Lens session, see How to Start a Rescue Lens Session in the LogMeIn Rescue Lens User Guide, . - Handling Pre-Session and Post-Session Data (Post-to-URL)
The Post to URL function is used in conjunction with CRM Integration APIs (particularly requestPINCode) to provide a complete set of integration tools for CRMs or other applications.