How to Assign or Unassign a Technician to a Channel

You can assign a technician to another channel if the original channel is too busy.

Why would you do this? You can transfer technicians between channels to set the workload of your technicians.

Generate an account holder authentication code (authcode).

Account holders generate authcodes by using the requestAuthCode API method.

Using HTTP GET request:

https://secure.logmeinrescue.com/API/requestAuthCode.aspx?email=some@email.com&
pwd=secretPassword

Using HTTP POST request:

<form method="post" action="https://secure.logmeinrescue.com/API/requestAuthCode.aspx">
        <input name="email" value="some@email.com">
        <input name="pwd" value="secretPassword">
</form>

Response: OK AUTHCODE:4ahx...80u0

Assign the technician to a channel.

Use the assignChannel or unassignChannel API method to assign or unassign a technician to a channel.

Using HTTP GET request:

https://secure.logmeinrescue.com/API/assignChannel.aspx?node=337366&entry=1902861082
&authcode=4ahx...80u0

Using HTTP POST request:

<form method="post" action="https://secure.logmeinrescue.com/API/assignChannel.aspx">
        <input name="node" value="337366">
        <input name="entry" value="1902861082">
        <input name="authcode" value="4ahx...80u0">
</form>

Note: The unassignChannel API method requires the same parameters as assignChannel.

Response: OK

The technician is assigned to another channel.